E-commerce Platforms Operations & Customer Experience Specialist

Job OverviewWe are looking for a highly skilled Operations Specialist to join our remote team.

This role combines full operational management of e-commerce platforms (Noon, Extra, Trendyol, Salla) with after-sales service and customer experience management.

The main objective is to ensure smooth and accurate operations, protect the seller account, and deliver outstanding technical support for electric scooter customers.

Requirements & QualificationsExperience:Minimum 2 years of hands-on experience with seller dashboards on Noon, Trendyol, and ExtraFamiliarity with Salla is a plusTechnical Skills:Strong experience in product listing and optimizationProficiency in Airtable or similar CRM systemsExperience using AI tools for drafting responses and reportsSolid understanding of return/warranty policies and seller account performance metricsLanguage & Communication:Excellent written communication skills in both Arabic and EnglishAbility to draft professional support emailsSoft Skills:High attention to detailAbility to manage multiple cases simultaneouslyStrong independent decision-makingHigh level of organization and self-discipline