EBSS - Elite Business Solution Service
E-Commerce Sales Manager
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Job Description
- Key Responsibilities:
- Support the development and execution of online sales plans in coordination with the Online Sales Manager.
- Ensure the online sales team achieves its daily, monthly, and annual sales targets and performance KPIs.
- Oversee sales operations across the company’s website, WhatsApp, designated social media Platforms, phone, and hotline.
- Assign daily tasks to team leaders and supervisors and monitor execution, productivity, attendance, and shift coverage.
- Monitor response times, sales conversations, call quality, and compliance with approved sales scripts and customer service standards.
- Review daily sales reports, conversion rates, order completion rates, response times, and cancellation rates, and take immediate corrective action when required.
- Monitor the complete order cycle, from customer inquiry and order registration to handover to logistics and successful delivery.
- Ensure product information, availability, prices, and promotions are accurately updated across all digital sales channels in coordination with the Marketing, Website, and Supply Chain teams.
- Coordinate with the CRM team to resolve customer complaints, identify root causes, and prevent recurring issues.
- Analyze online customer behavior, sales funnel performance, and campaign results, and submit weekly and monthly performance reports.
- Work with the Marketing and Website Development teams to improve the online customer journey and increase conversion rates.
- Develop and improve sales scripts, standard replies, and automated response scenarios used by the online sales team.
- Train and coach new and existing team members on approved sales techniques, systems, and customer-handling standards.
- Support the development of team incentive plans to improve productivity and sales performance.
- Coordinate with the Supply Chain and Inventory teams to ensure sufficient product availability for online sales.
- Perform the responsibilities of the Online Sales Manager during their absence.
- Prepare and submit accurate daily, weekly, and monthly reports to the direct manager within the required deadlines.
Requirements & Qualifications
- Bachelor’s degree in Business Administration, Commerce, Marketing, or a related field.
- 4–6 years of experience in online sales, e-commerce, social commerce, telesales, or contact center sales, including at least 2 years in a supervisory or team leadership role.
- Proven track record of achieving sales targets and managing sales teams.
- Experience managing customer sales operations across websites, WhatsApp, social media, phone, and other digital channels.
- Strong understanding of sales KPIs, including conversion rate, response time, average order value, order completion rate, and cancellation rate.
- Hands-on experience with CRM, ERP, order management, and customer communication systems.
- Good knowledge of Microsoft Excel or Google Sheets and the ability to prepare and analyze performance reports.
- Familiarity with e-commerce platforms such as WooCommerce and online inventory management is preferred.
- Strong leadership, coaching, problem-solving, and decision-making skills.
- Excellent communication, negotiation, and customer-handling skills.
- Strong analytical skills and the ability to take corrective action based on performance data.
- Fluency in Arabic and good command of written and spoken English.
- Experience in retail, FMCG, food, gifting, or a high-volume online sales environment is preferred.
- Ability to work under pressure and maintain performance during peak seasons.
- Flexibility to work according to operational needs, including weekends and rotating shifts when required.
EGjobank Analysis
Quick Role Summary
Opportunity as "E-Commerce Sales Manager" at SLADOSKA located in القاهرة on a Full-Time basis, suited for Senior Level candidates, within Marketing & Sales. Key details from listing: • Key Responsibilities: • Support the development and execution of online sales plans in coordination with the Online Sales Manager. • Ensure the online sales…
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Application Tips
- Tailor your CV headline to match "E-Commerce Sales Manager" and feature measurable achievements in the top third of your resume.
- Customize your cover note for القاهرة: explain why this location and work arrangement suit your availability and how you add value to the team.
- Highlight relevant practical experience, key responsibilities, and specific business impact.
- Demonstrate team leadership, budget stewardship, and tangible business KPIs — concrete numbers carry maximum weight.
- After applying, monitor your status from your dashboard and stay prepared for an interview invitation.
Readiness Checklist
- Updated CV in standard PDF format with a professional filename
- Skills aligned with the stated role requirements
- Availability for work in القاهرة or remote if specified
- Measurable achievement examples prepared for interview talking points
- Egyptian Job Bank candidate profile ready for application tracking
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