Ideal Standard International Egypt
English & German Customer Service Representative
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Job Description
- Handle customer inquiries through phone/voice support in both English and German.
- Assist customers with order-related concerns, product inquiries, returns, and general customer support.
- Provide clear, accurate, and helpful information to ensure customer satisfaction.
- Communicate professionally and effectively with English- and German-speaking customers.
- Listen actively to customer concerns and provide appropriate solutions.
- Escalate complex issues to the appropriate team when necessary.
- Maintain accurate records of customer interactions, concerns, and resolutions.
- Ensure a positive and professional customer experience in every interaction.
- Stay updated on company products, services, policies, and procedures.
- Follow established customer service processes and account guidelines.
Requirements & Qualifications
- At least a Senior High School graduate.
- Fluent in both English and German, with strong verbal communication skills.
- Previous experience in customer service, BPO, call center, or voice support is preferred.
- Comfortable handling customer calls and communicating with customers professionally.
- Strong communication, active listening, and interpersonal skills.
- Customer-focused, patient, and detail-oriented.
- Able to handle different types of customer concerns calmly and professionally.
- Strong time-management, multitasking, and problem-solving skills.
- Willing to learn new products, tools, and processes.
- Must have a complete work-from-home setup.
EGjobank Analysis
Quick Role Summary
Opportunity as "English & German Customer Service Representative" at Nagog Innovation Technology Inc located in lexington on a Part-Time basis, suited for Fresh Graduate candidates, within Marketing & Sales. Key details from listing: • Handle customer inquiries through phone/voice support in both English and German. • Assist customers with order-related concerns, product inquiries, returns,…
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Application Tips
- Tailor your CV headline to match "English & German Customer Service Representative" and feature measurable achievements in the top third of your resume.
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- Showcase practical projects, accredited certifications, and strong language skills to complement experience.
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Readiness Checklist
- Updated CV in standard PDF format with a professional filename
- Skills aligned with the stated role requirements
- Availability for work in lexington or remote if specified
- Measurable achievement examples prepared for interview talking points
- Egyptian Job Bank candidate profile ready for application tracking
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