OPPO Egypt

IT Help Desk Technician

OPPO Egypt
📍 القاهرة Full-Time 💼 Entry Level (1-2 yrs) 🕐 1d ago
👁️ 0 views
📋 0 applicants

Job Description

  • Key Responsibilities
  • Respond to and resolve support tickets in a timely and professional manner
  • Troubleshoot hardware, software, printer, and network connectivity issues
  • Install, configure, and maintain desktops, laptops, and peripheral devices
  • Set up and manage user accounts and permissions via Active Directory
  • Support Microsoft Office 365 and related productivity tools
  • Diagnose and resolve basic networking issues (TCP/IP, DNS, DHCP, VPN)
  • Maintain accurate documentation of incidents, resolutions, and recurring issues
  • Escalate complex or unresolved issues to appropriate teams or vendors
  • Maintain IT inventory and ensure equipment is properly tracked and serviced
  • Contribute ideas and feedback to improve IT support processes and service quality

Requirements & Qualifications

  • Qualifications
  • Minimum 1+ year of experience in IT Helpdesk, Technical Support, or a related role
  • Hands-on experience troubleshooting hardware, software, printers, and network connectivity
  • Working knowledge of Windows operating systems, Microsoft Office 365, and Active Directory
  • Familiarity with ticketing systems and IT service management processes
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
  • Experience installing, configuring, and maintaining desktops, laptops, and peripherals
  • Strong problem-solving, analytical, and communication skills
  • Ability to work independently and manage multiple support requests efficiently
  • Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field
  • IT certifications (CompTIA A+, Network+, Microsoft Certifications, or equivalent) are a plus
EGjobank Analysis

Quick Role Summary

Opportunity as "IT Help Desk Technician" at OPPO Egypt located in القاهرة on a Full-Time basis, suited for Junior Level candidates, within Marketing & Sales. Key details from listing: • Key Responsibilities • Respond to and resolve support tickets in a timely and professional manner • Troubleshoot hardware, software, printer, and network…

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  1. Tailor your CV headline to match "IT Help Desk Technician" and feature measurable achievements in the top third of your resume.
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  3. Highlight relevant practical experience, key responsibilities, and specific business impact.
  4. Showcase practical projects, accredited certifications, and strong language skills to complement experience.
  5. After applying, monitor your status from your dashboard and stay prepared for an interview invitation.

Readiness Checklist

  • Updated CV in standard PDF format with a professional filename
  • Skills aligned with the stated role requirements
  • Availability for work in القاهرة or remote if specified
  • Measurable achievement examples prepared for interview talking points
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