Ideal Standard International Egypt
IT Technical Support
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0 applicants
Job Description
User Support:Diagnose and resolve daily software, OS (Windows 10/11), and application issues for site engineers and staff.
Hardware Troubleshooting:Repair and maintain laptops, desktops, screens, and internal computer components.
Printer & Plotter Support:Install, configure, and fix paper jams or connectivity issues for office printers and engineeringPlotters.
Software Deployment:Install and update essential software (MS Office 365, AutoCAD viewers, PDF tools, and corporate apps).
Account Management:Manage user accounts, passwords, and access permissions via Active Directory or Office 365 Admin.
Device Setup:Format, configure, and prepare new laptops/desktops for onboarded site employees.
Peripheral Troubleshooting:Fix connection and configuration issues for site biometric (fingerprint) machines and local IP cameras.
Requirements & Qualifications
- Education:Degree or Diploma in IT, Computer Science, or any relevant technical field.Certifications:CompTIA A+orMicrosoft Certified Support Associate (MD-102 / Endpoint Administrator)is highly preferred.Experience:3 years in IT Technical Support / Helpdesk (Experience in a construction/field environment is a plus).OS & Software:Strong expertise in Windows OS troubleshooting, Outlook/Office 365, and basic engineering software installation.Hardware Skills:Excellent skills in assembling, disassembling, and fixing PC/Laptop hardware components.Peripherals:Proven experience in dealing with heavy-duty printers and scanners.Site Stamina:Ready to work in a dynamic, active construction site environment.Soft Skills:Patient, excellent communication skills with users, and fast at resolving technical complaints.
EGjobank Analysis
Quick Role Summary
Opportunity as "IT Technical Support" at DAOUD Construction located in القاهرة on a Full-Time basis, suited for Fresh Graduate candidates, within Marketing & Sales. Key details from listing: User Support:Diagnose and resolve daily software, OS (Windows 10/11), and application issues for site engineers and staff. Hardware Troubleshooting:Repair and…
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