ChinUp Agency
Junior Training Coordinator
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Job Description
- Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Customer Calls Management Including Receiving, Logging, Dispatching & Closing of Customer Calls with the objective to maintain Customer Satisfaction.
- Answer customer’s inquiries through phone and face to face
- Follow up courses dates and customer satisfying
- Organizing customers in and out of labs
- resolve and mange customer complains
Requirements & Qualifications
- BSc or BA from a recognized University.
- Military Status: Completed or Exempted.
- Previous Experience in Customer Service face to face Environment is highly preferred.
- Very Good PC skills (preferred computer science graduates)
- Has the ability to be effective in communicating with others
- Patient and intelligent to solve problems
- Working under pressure
EGjobank Analysis
Quick Role Summary
Opportunity as "Junior Training Coordinator" at CLS Learning Solutions located in القاهرة on a Full-Time basis, suited for Senior Level candidates, within Marketing & Sales. Key details from listing: • Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service. • Maintaining…
The Egyptian Job Bank editorial team prepares curated overviews and actionable application guidance for every listing, preserving official employer details.
Application Tips
- Tailor your CV headline to match "Junior Training Coordinator" and feature measurable achievements in the top third of your resume.
- Customize your cover note for القاهرة: explain why this location and work arrangement suit your availability and how you add value to the team.
- Highlight relevant practical experience, key responsibilities, and specific business impact.
- Demonstrate team leadership, budget stewardship, and tangible business KPIs — concrete numbers carry maximum weight.
- After applying, monitor your status from your dashboard and stay prepared for an interview invitation.
Readiness Checklist
- Updated CV in standard PDF format with a professional filename
- Skills aligned with the stated role requirements
- Availability for work in القاهرة or remote if specified
- Measurable achievement examples prepared for interview talking points
- Egyptian Job Bank candidate profile ready for application tracking
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