UCMAS Academy
Operations Coordinator & Guest Relations
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Job Description
- Handle incoming reservation inquiries through phone, WhatsApp and other platforms.
- Assist with booking inquiries, availability, pricing and reservation coordination.
- Communicate with guests before, during and after their stay.
- Coordinate check-ins, check-outs and guest requests.
- Assist guests with questions, issues and problems during their stay.
- Respond quickly and professionally to guest concerns and escalate matters when necessary.
- Help ensure guests have a smooth and positive experience from booking to check-out.
- Communicate directly with property owners and act as a reliable point of contact for their properties.
- Assist owners with questions, requests and issues relating to their homes.
- Coordinate owner visits and access to properties.
- Keep owners updated on maintenance, repairs, purchases and other property matters.
- Follow up on owner requests and make sure they are completed properly.
- Build strong, professional relationships with Toucan’s property owners.
- Coordinate the day-to-day operational needs of Toucan’s properties.
- Coordinate maintenance, repairs, cleaning and other property services.
- Contact and follow up with plumbers, electricians, handymen, AC technicians, pest control, cleaners and other suppliers.
- Schedule maintenance visits and ensure issues are resolved properly.
- Visit properties when required to inspect issues, check work, or coordinate services.
- Make sure properties are clean, functional, stocked and ready for guests.
- Maintain property inventories and identify items that need to be replaced or replenished.
- Help prepare newly onboarded properties and make sure they are ready to operate.
- Communicate with suppliers and service providers.
- Request quotations and coordinate purchases when needed.
- Arrange deliveries and installations.
- Follow up with suppliers until jobs are completed.
- Help source furniture, household items, amenities and other property requirements.
- Keep track of ongoing tasks and make sure nothing falls through the cracks.
- Maintain property information, maintenance records and operational checklists.
- Coordinate between owners, guests, suppliers and the Toucan team.
- Identify problems before they become bigger problems.
- Support the management team wherever needed as Toucan continues to grow.
Requirements & Qualifications
- Owns a car and has a valid driving license — required.
- Educated and well-spoken, with strong communication skills.
- Fresh graduates and candidates with limited experience are welcome to apply.
- ExcellentArabic and English, spoken and written.
- Positive attitude, professional manner and willingness to learn.
- Highly organized and detail-oriented.
- Proactive, hands-on and resourceful.
- Strong problem-solving and follow-up skills.
- Comfortable communicating with property owners, guests, suppliers and maintenance teams.
- Confident handling phone calls, WhatsApp and day-to-day client communication.
- Able to multitask and manage several properties and requests simultaneously.
- Reliable, responsive and able to work independently.
- Comfortable visiting properties and coordinating on-site when needed.
- Good computer skills and comfortable using Google Workspace / Microsoft Office.
- Takes ownership and follows tasks through to completion.
- Identify and approach potential property owners who may be interested in having Toucan manage their properties.
- Generate new property leads through personal networks, referrals, outreach, and other sales channels.
- Conductsite visits for potential new propertiesto assess the property, location, condition, furnishings, amenities, and overall suitability for Toucan.
- Evaluate properties againstToucan’s quality and operational standardsand identify any improvements or requirements needed before onboarding.
- Take photos and gather all relevant property information during site visits to support the evaluation and onboarding process.
- Build and maintain relationships with property owners and prospective clients.
- Present Toucan’s property management services and explain our management model, services, and fees.
- Follow up with potential owners from the initial inquiry through to closing the management agreement.
- Assist in negotiating and closing new property management deals alongside the management team.
- Maintain a pipeline of potential properties and provide regular updates on leads and opportunities.
- Work toward monthly property acquisition targets.
- Receive anacquisition bonus for every new property personally sourced and successfully signed with Toucan, subject to the company’s commission terms.
- Coordinate reservations and communicate with guests throughout their stay.
- Coordinate with housekeeping and maintenance teams to ensure properties are maintained to Toucan standards.
- Conduct property checks and follow up on maintenance, repairs, and guest-related issues.
- Assist property owners with operational needs and ensure their properties are being properly managed.
- Be hands-on and available to resolve day-to-day operational issues across Toucan’s properties.
EGjobank Analysis
Quick Role Summary
Opportunity as "Operations Coordinator & Guest Relations" at Toucan Property Management located in الدقي on a Hybrid basis, suited for Fresh Graduate candidates, within Marketing & Sales. Key details from listing: • Handle incoming reservation inquiries through phone, WhatsApp and other platforms. • Assist with booking inquiries, availability, pricing and reservation…
The Egyptian Job Bank editorial team prepares curated overviews and actionable application guidance for every listing, preserving official employer details.
Application Tips
- Tailor your CV headline to match "Operations Coordinator & Guest Relations" and feature measurable achievements in the top third of your resume.
- Customize your cover note for الدقي: explain why this location and work arrangement suit your availability and how you add value to the team.
- Highlight collaboration software proficiencies (Slack, Notion, Jira, MS Teams) and commitment to dependable working hours.
- Showcase practical projects, accredited certifications, and strong language skills to complement experience.
- After applying, monitor your status from your dashboard and stay prepared for an interview invitation.
Readiness Checklist
- Updated CV in standard PDF format with a professional filename
- Skills aligned with the stated role requirements
- Availability for work in الدقي or remote if specified
- Measurable achievement examples prepared for interview talking points
- Egyptian Job Bank candidate profile ready for application tracking
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