UCMAS Academy
Operations Coordinator & Guest Relations
0 مشاهدة
0 متقدم
الوصف الوظيفي
- Handle incoming reservation inquiries through phone, WhatsApp and other platforms.
- Assist with booking inquiries, availability, pricing and reservation coordination.
- Communicate with guests before, during and after their stay.
- Coordinate check-ins, check-outs and guest requests.
- Assist guests with questions, issues and problems during their stay.
- Respond quickly and professionally to guest concerns and escalate matters when necessary.
- Help ensure guests have a smooth and positive experience from booking to check-out.
- Communicate directly with property owners and act as a reliable point of contact for their properties.
- Assist owners with questions, requests and issues relating to their homes.
- Coordinate owner visits and access to properties.
- Keep owners updated on maintenance, repairs, purchases and other property matters.
- Follow up on owner requests and make sure they are completed properly.
- Build strong, professional relationships with Toucan’s property owners.
- Coordinate the day-to-day operational needs of Toucan’s properties.
- Coordinate maintenance, repairs, cleaning and other property services.
- Contact and follow up with plumbers, electricians, handymen, AC technicians, pest control, cleaners and other suppliers.
- Schedule maintenance visits and ensure issues are resolved properly.
- Visit properties when required to inspect issues, check work, or coordinate services.
- Make sure properties are clean, functional, stocked and ready for guests.
- Maintain property inventories and identify items that need to be replaced or replenished.
- Help prepare newly onboarded properties and make sure they are ready to operate.
- Communicate with suppliers and service providers.
- Request quotations and coordinate purchases when needed.
- Arrange deliveries and installations.
- Follow up with suppliers until jobs are completed.
- Help source furniture, household items, amenities and other property requirements.
- Keep track of ongoing tasks and make sure nothing falls through the cracks.
- Maintain property information, maintenance records and operational checklists.
- Coordinate between owners, guests, suppliers and the Toucan team.
- Identify problems before they become bigger problems.
- Support the management team wherever needed as Toucan continues to grow.
المتطلبات والشروط
- Owns a car and has a valid driving license — required.
- Educated and well-spoken, with strong communication skills.
- Fresh graduates and candidates with limited experience are welcome to apply.
- ExcellentArabic and English, spoken and written.
- Positive attitude, professional manner and willingness to learn.
- Highly organized and detail-oriented.
- Proactive, hands-on and resourceful.
- Strong problem-solving and follow-up skills.
- Comfortable communicating with property owners, guests, suppliers and maintenance teams.
- Confident handling phone calls, WhatsApp and day-to-day client communication.
- Able to multitask and manage several properties and requests simultaneously.
- Reliable, responsive and able to work independently.
- Comfortable visiting properties and coordinating on-site when needed.
- Good computer skills and comfortable using Google Workspace / Microsoft Office.
- Takes ownership and follows tasks through to completion.
- Identify and approach potential property owners who may be interested in having Toucan manage their properties.
- Generate new property leads through personal networks, referrals, outreach, and other sales channels.
- Conductsite visits for potential new propertiesto assess the property, location, condition, furnishings, amenities, and overall suitability for Toucan.
- Evaluate properties againstToucan’s quality and operational standardsand identify any improvements or requirements needed before onboarding.
- Take photos and gather all relevant property information during site visits to support the evaluation and onboarding process.
- Build and maintain relationships with property owners and prospective clients.
- Present Toucan’s property management services and explain our management model, services, and fees.
- Follow up with potential owners from the initial inquiry through to closing the management agreement.
- Assist in negotiating and closing new property management deals alongside the management team.
- Maintain a pipeline of potential properties and provide regular updates on leads and opportunities.
- Work toward monthly property acquisition targets.
- Receive anacquisition bonus for every new property personally sourced and successfully signed with Toucan, subject to the company’s commission terms.
- Coordinate reservations and communicate with guests throughout their stay.
- Coordinate with housekeeping and maintenance teams to ensure properties are maintained to Toucan standards.
- Conduct property checks and follow up on maintenance, repairs, and guest-related issues.
- Assist property owners with operational needs and ensure their properties are being properly managed.
- Be hands-on and available to resolve day-to-day operational issues across Toucan’s properties.
تحليل بنك الوظائف المصري
ملخص سريع قبل التقديم
فرصة عمل كـ«Operations Coordinator & Guest Relations» لدى Toucan Property Management في الدقي بنظام هجين، مناسبة لمستوى حديث التخرج، ضمن مجال تسويق ومبيعات. من أبرز ما ورد في الإعلان: • Handle incoming reservation inquiries through phone, WhatsApp and other platforms. • Assist with booking inquiries, availability, pricing and reservation…
يحرّر فريق بنك الوظائف المصري ملخصاً ونصائح تقديم مخصّصة لكل إعلان لمساعدتك على التقديم باحتراف، مع الإبقاء على تفاصيل صاحب العمل كما نُشرت.
نصائح للتقديم على هذه الوظيفة
- طابق عنوان سيرتك الذاتية مع المسمى «Operations Coordinator & Guest Relations» واذكر إنجازات قابلة للقياس في أول ثلث الصفحة.
- خصّص فقرة الغلاف (أو رسالة التقديم) لـالدقي: لماذا تناسبك هذه المدينة/نمط العمل وما الذي تقدّمه للفريق.
- أظهر أدوات العمل عن بُعد التي تجيدها (Slack، Notion، Jira…) والتزامك بمواعيد واضحة بالتوقيت المصري.
- عوّض قلة الخبرة بدورات معتمدة، مشاريع شخصية، ولغة إنجليزية عملية إن طُلبت في الوصف.
- بعد التقديم من حسابك على بنك الوظائف المصري، تابع حالة الطلب من لوحة التحكم وجهّز نفسك لمقابلة خلال أسبوع.
قائمة جاهزية التقديم
- سيرة ذاتية محدّثة بصيغة PDF واسم ملف واضح
- مواءمة المهارات مع متطلبات الإعلان
- جاهزية للعمل في الدقي أو عن بُعد إن ذُكر
- أمثلة إنجاز (رقم، نسبة، أو مشروع) لذكرها في المقابلة
- حساب بنك الوظائف المصري جاهز للمتابعة
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