UCMAS Academy
Operations Director - Mansoura Location
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Job Description
- Own the overall operational performanceof the organization across Sales, Customer Service, Digital Marketing, Website, IT, and Data Analytics, ensuring all functions work efficiently toward shared business objectives.
- Lead and manage department managers, setting clear objectives and KPIs, conducting regular performance reviews, and ensuring accountability for departmental results.
- Translate company strategy into actionable operational plans, defining priorities, ownership, timelines, and measurable outcomes across departments.
- Establish and monitor departmental KPIsrelated to business performance, productivity, customer experience, service quality, conversion, and operational efficiency, taking corrective action when targets are not achieved.
- Drive cross-functional collaborationand ensure smooth coordination between departments to improve the end-to-end customer journey and overall Customer Experience.
- Design, standardize, and continuously improve operational processes, SOPs, workflows, and interdepartmental handovers to reduce bottlenecks, improve efficiency, and enhance service quality.
- Identify operational gaps and performance issues, analyze their root causes, and lead the implementation of practical solutions and improvement initiatives.
- Review operational reports and business performance datato identify trends, risks, and opportunities and support data-driven decision-making.
- Build a culture of accountability, ownership, and continuous improvementacross departments while ensuring managers have the tools and direction needed to achieve their targets.
- Provide regular operational performance updates to senior management, highlighting achievements, challenges, risks, and recommended actions.
Requirements & Qualifications
- 8+ years of progressive experiencein Operations Management, Operations Leadership, General Management, or a similar senior leadership role, with demonstrated responsibility for organizational or multi-department operations.
- Proven experiencemanaging multiple departments and department managers, with the ability to set objectives, establish KPIs, review performance, and hold teams accountable for results.
- Strong track record inoperational strategy and execution, with the ability to translate business objectives into clear plans, priorities, KPIs, and measurable results.
- Strong knowledge ofperformance management, KPI development, process optimization, SOPs, workflow management, and continuous improvement.
- Demonstrated ability to identify operational gaps, analyze root causes, and implement practical solutions that improveefficiency, productivity, service quality, and customer experience.
- Strongcross-functional leadershipskills, with experience coordinating Sales, Customer Service, Marketing, Technology, Data, or other business functions.
- Strongbusiness acumen and data-driven decision-making skills, with the ability to analyze operational and business performance reports and make informed decisions.
- Excellentleadership, decision-making, problem-solving, negotiation, and stakeholder-management skills.
- Ability to operate in a fast-paced environment, manage competing priorities, and maintain accountability across multiple functions.
- Master's degree in Business Administration, Management, Operations, or a related fieldis preferred.
- Experience within theEducation, Training, Consulting, EdTech, or Professional Servicessector is strongly preferred.
- Proven experience working with or managingSaudi-market operations, customers, or business activities is highly preferred.
- Strong understanding ofSaudi market dynamics, customer behavior, business practices, and operational requirementswould be considered a significant advantage.
- Improvedoverall operational efficiency and productivityacross departments.
- Consistent achievement ofdepartmental and organizational KPIs.
- Strongeraccountability and performance managementamong department managers.
- Improved coordination and execution acrossSales, Customer Service, Marketing, IT, Website, and Data.
- Measurable improvement in thecustomer journey and customer experience.
- Successful implementation ofSOPs, process improvements, and operational initiatives.
- Clear translation of company strategy intomeasurable operational and business results.
- Stronger visibility for senior management throughaccurate reporting, performance tracking, and data-driven recommendations.
EGjobank Analysis
Quick Role Summary
Opportunity as "Operations Director - Mansoura Location" at Ayed Academy located in القاهرة on a Internship basis, suited for Fresh Graduate candidates, within Marketing & Sales. Key details from listing: • Own the overall operational performanceof the organization across Sales, Customer Service, Digital Marketing, Website, IT, and Data Analytics, ensuring all…
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