Ayed Academy

Operations Director - Mansoura Location

Ayed Academy
📍 القاهرة تدريب وظيفي 💼 حديث التخرج 🕐 منذ 1 ساعة
👁️ 0 مشاهدة
📋 0 متقدم

الوصف الوظيفي

  • Own the overall operational performanceof the organization across Sales, Customer Service, Digital Marketing, Website, IT, and Data Analytics, ensuring all functions work efficiently toward shared business objectives.
  • Lead and manage department managers, setting clear objectives and KPIs, conducting regular performance reviews, and ensuring accountability for departmental results.
  • Translate company strategy into actionable operational plans, defining priorities, ownership, timelines, and measurable outcomes across departments.
  • Establish and monitor departmental KPIsrelated to business performance, productivity, customer experience, service quality, conversion, and operational efficiency, taking corrective action when targets are not achieved.
  • Drive cross-functional collaborationand ensure smooth coordination between departments to improve the end-to-end customer journey and overall Customer Experience.
  • Design, standardize, and continuously improve operational processes, SOPs, workflows, and interdepartmental handovers to reduce bottlenecks, improve efficiency, and enhance service quality.
  • Identify operational gaps and performance issues, analyze their root causes, and lead the implementation of practical solutions and improvement initiatives.
  • Review operational reports and business performance datato identify trends, risks, and opportunities and support data-driven decision-making.
  • Build a culture of accountability, ownership, and continuous improvementacross departments while ensuring managers have the tools and direction needed to achieve their targets.
  • Provide regular operational performance updates to senior management, highlighting achievements, challenges, risks, and recommended actions.

المتطلبات والشروط

  • 8+ years of progressive experiencein Operations Management, Operations Leadership, General Management, or a similar senior leadership role, with demonstrated responsibility for organizational or multi-department operations.
  • Proven experiencemanaging multiple departments and department managers, with the ability to set objectives, establish KPIs, review performance, and hold teams accountable for results.
  • Strong track record inoperational strategy and execution, with the ability to translate business objectives into clear plans, priorities, KPIs, and measurable results.
  • Strong knowledge ofperformance management, KPI development, process optimization, SOPs, workflow management, and continuous improvement.
  • Demonstrated ability to identify operational gaps, analyze root causes, and implement practical solutions that improveefficiency, productivity, service quality, and customer experience.
  • Strongcross-functional leadershipskills, with experience coordinating Sales, Customer Service, Marketing, Technology, Data, or other business functions.
  • Strongbusiness acumen and data-driven decision-making skills, with the ability to analyze operational and business performance reports and make informed decisions.
  • Excellentleadership, decision-making, problem-solving, negotiation, and stakeholder-management skills.
  • Ability to operate in a fast-paced environment, manage competing priorities, and maintain accountability across multiple functions.
  • Master's degree in Business Administration, Management, Operations, or a related fieldis preferred.
  • Experience within theEducation, Training, Consulting, EdTech, or Professional Servicessector is strongly preferred.
  • Proven experience working with or managingSaudi-market operations, customers, or business activities is highly preferred.
  • Strong understanding ofSaudi market dynamics, customer behavior, business practices, and operational requirementswould be considered a significant advantage.
  • Improvedoverall operational efficiency and productivityacross departments.
  • Consistent achievement ofdepartmental and organizational KPIs.
  • Strongeraccountability and performance managementamong department managers.
  • Improved coordination and execution acrossSales, Customer Service, Marketing, IT, Website, and Data.
  • Measurable improvement in thecustomer journey and customer experience.
  • Successful implementation ofSOPs, process improvements, and operational initiatives.
  • Clear translation of company strategy intomeasurable operational and business results.
  • Stronger visibility for senior management throughaccurate reporting, performance tracking, and data-driven recommendations.
تحليل بنك الوظائف المصري

ملخص سريع قبل التقديم

فرصة عمل كـ«Operations Director - Mansoura Location» لدى Ayed Academy في القاهرة بنظام تدريب، مناسبة لمستوى حديث التخرج، ضمن مجال تسويق ومبيعات. من أبرز ما ورد في الإعلان: • Own the overall operational performanceof the organization across Sales, Customer Service, Digital Marketing, Website, IT, and Data Analytics, ensuring all…

يحرّر فريق بنك الوظائف المصري ملخصاً ونصائح تقديم مخصّصة لكل إعلان لمساعدتك على التقديم باحتراف، مع الإبقاء على تفاصيل صاحب العمل كما نُشرت.

نصائح للتقديم على هذه الوظيفة

  1. طابق عنوان سيرتك الذاتية مع المسمى «Operations Director - Mansoura Location» واذكر إنجازات قابلة للقياس في أول ثلث الصفحة.
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  3. ركّز على المشاريع الجامعية، التدريب السابق، والرغبة في التعلّم أكثر من سنوات الخبرة.
  4. عوّض قلة الخبرة بدورات معتمدة، مشاريع شخصية، ولغة إنجليزية عملية إن طُلبت في الوصف.
  5. بعد التقديم من حسابك على بنك الوظائف المصري، تابع حالة الطلب من لوحة التحكم وجهّز نفسك لمقابلة خلال أسبوع.

قائمة جاهزية التقديم

  • سيرة ذاتية محدّثة بصيغة PDF واسم ملف واضح
  • مواءمة المهارات مع متطلبات الإعلان
  • جاهزية للعمل في القاهرة أو عن بُعد إن ذُكر
  • أمثلة إنجاز (رقم، نسبة، أو مشروع) لذكرها في المقابلة
  • حساب بنك الوظائف المصري جاهز للمتابعة
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