UCMAS Academy
R
Platform Manager.
0 views
0 applicants
Job Description
- Order management:Track every active order from payment to delivery.
Follow up with creators before deadlines slip.
Coordinate with the editing team so videos match the brief and are delivered on time.
- Creator vetting:Review creator profiles and ID verification, and approve or reject applications within our response-time targets.
- Customer service:Own the support inbox and incoming messages.
Answer questions about orders, payments, payouts, revisions, and refunds according to Reelak’s policies.
Mediate disputes fairly and escalate when needed.
- Account management:Act as the dedicated contact for larger brand clients.
Help them plan briefs, choose packages, and reorder.
Spot upsell opportunities such as extra hooks, more creators, or photos.
- Sales outreach:Prospect e-commerce brands and agencies, and run cold outreach through Instagram, TikTok, LinkedIn, and WhatsApp DMs.
Qualify leads, keep the pipeline updated, and book meetings into the Founder’s calendar with a short brief on each lead.
- Creator recruitment:Find and recruit talented creators across social platforms, guide them through onboarding, and keep them engaged and responsive.
- Continuous improvement:Flag recurring issues, bugs, and process gaps to the operations and tech teams.
Requirements & Qualifications
- Fluent Arabic and strong English.
You’ll write to brands and creators in both languages every day.
- 1–3 years of experience in operations, customer success, account management, or sales.
- Highly organized.
You can manage orders, deadlines, and conversations at the same time without dropping any.
- Understanding of Instagram, TikTok, short-form video, and creator culture.
- A proactive problem solver.
- Calm and professional with frustrated clients or creators, and fair when mediating between them.
- Comfortable with ambiguity and changing priorities in an early-stage startup.
- Available during working hours, with flexibility for occasional urgent issues.
- Experience at a startup, agency, or marketplace platform.
- Background in UGC, influencer marketing, social media management, or e-commerce.
- An existing network of content creators or brands in Egypt.
- Familiarity with CRM tools, Notion, Google Workspace, or similar.
- Basic understanding of what makes a good video ad: hooks, pacing, and product presentation.
EGjobank Analysis
Quick Role Summary
Opportunity as "Platform Manager." at Reelak located in القاهرة on a Full-Time basis, suited for Senior Level candidates, within Marketing & Sales. Key details from listing: • Order management:Track every active order from payment to delivery. Follow up with creators before deadlines slip. Coordinate with the editing team so videos…
The Egyptian Job Bank editorial team prepares curated overviews and actionable application guidance for every listing, preserving official employer details.
Application Tips
- Tailor your CV headline to match "Platform Manager." and feature measurable achievements in the top third of your resume.
- Customize your cover note for القاهرة: explain why this location and work arrangement suit your availability and how you add value to the team.
- Highlight relevant practical experience, key responsibilities, and specific business impact.
- Demonstrate team leadership, budget stewardship, and tangible business KPIs — concrete numbers carry maximum weight.
- After applying, monitor your status from your dashboard and stay prepared for an interview invitation.
Readiness Checklist
- Updated CV in standard PDF format with a professional filename
- Skills aligned with the stated role requirements
- Availability for work in القاهرة or remote if specified
- Measurable achievement examples prepared for interview talking points
- Egyptian Job Bank candidate profile ready for application tracking
Similar Jobs You Might Like
More openings in the same field or city
El Teriak Industrial Group
Enppi
Millensys
Beverlyhills
Kgroup