Riyada
Retail Area Supervisor
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Job Description
- Manage and supervise field sales/operations activities across the assigned area in Sharqia.
- Lead, coach, and monitor the performance of field representatives and team members.
- Achieve monthly and quarterly targets related to merchant/agent acquisition, activation, transactions, and revenue.
- Identify and develop new business opportunities and potential merchants/agents within the territory.
- Build and maintain strong relationships with merchants, agents, and key local partners.
- Monitor market activity, competitors, pricing, and customer behavior and provide regular market insights.
- Ensure proper onboarding, activation, and continuous engagement of merchants/agents.
- Track team KPIs and prepare regular performance reports for management.
- Conduct regular field visits to ensure team productivity and operational quality.
- Ensure compliance with company policies, KYC requirements, operational procedures, and applicable FinTech regulations.
- Coordinate with Sales, Operations, Customer Support, Risk, and Compliance teams to resolve field issues.
- Identify operational challenges and implement corrective actions to improve performance and customer experience.
- Manage the area efficiently and ensure optimal coverage of the assigned territory.
Requirements & Qualifications
- Bachelor’s degree in Business Administration, Commerce, Marketing, or a related field.
- 2–4 years of experiencein sales, field operations, merchant acquisition, fintech, payments, telecom, FMCG, or a similar industry.
- Previous experience supervising or leading a field team is preferred.
- Strong knowledge of theSharqia marketand local business environment.
- Strong leadership, communication, negotiation, and problem-solving skills.
- Target-oriented with strong analytical and reporting abilities.
- Good knowledge of MS Office, especially Excel.
- Ability to work extensively in the field and manage a geographically distributed team.
- Valid driving license is a plus.
- Merchant/Agent acquisition and activation.
- Transaction volume and value.
- Monthly target achievement.
- Team productivity and attendance.
- Merchant/Agent retention and engagement.
- Territory coverage and new business growth.
- Operational and compliance quality.
- Customer and merchant satisfaction.
EGjobank Analysis
Quick Role Summary
Opportunity as "Retail Area Supervisor" at Fawry Plus located in الشرقية on a Hybrid basis, suited for Mid-Senior Level candidates, within Marketing & Sales. Key details from listing: • Manage and supervise field sales/operations activities across the assigned area in Sharqia. • Lead, coach, and monitor the performance of field…
The Egyptian Job Bank editorial team prepares curated overviews and actionable application guidance for every listing, preserving official employer details.
Application Tips
- Tailor your CV headline to match "Retail Area Supervisor" and feature measurable achievements in the top third of your resume.
- Customize your cover note for الشرقية: explain why this location and work arrangement suit your availability and how you add value to the team.
- Highlight collaboration software proficiencies (Slack, Notion, Jira, MS Teams) and commitment to dependable working hours.
- Review the qualifications checklist line by line and verify that every requirement is clearly highlighted in your profile.
- After applying, monitor your status from your dashboard and stay prepared for an interview invitation.
Readiness Checklist
- Updated CV in standard PDF format with a professional filename
- Skills aligned with the stated role requirements
- Availability for work in الشرقية or remote if specified
- Measurable achievement examples prepared for interview talking points
- Egyptian Job Bank candidate profile ready for application tracking
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