Sales& Customer Support Representative

Manage Leads: Respond to new customer inquiries by phone, email, and online forms.Provide Expert Advice: Listen to customer needs and offer expert advice on products, printing methods (like screen printing or embroidery), and designs.Guide Orders: Walk customers through the ordering and payment process, including how to approve their final design and understand production timelines.Create Quotes: Generate accurate quotes using our system based on the project's details, like garment type, quantity, and design complexity.Help Customers Buy More: Upsell and Cross-sell.

Find opportunities to sell additional products or upgrades that fit the customer's needs.Build Relationships: Create strong, long-term relationships with clients to encourage repeat business and referrals.Follow up with quotes on a daily and weekly basisDocumenting incoming calls example (adding customer name, number etc.)Order ManagementReview Artwork: Check customer designs to ensure they're high quality and ready for printing.Create Proofs: Make digital mockups for customer approval if they need a final design before production.Track Orders: Keep an eye on orders and provide updates to customers who want to check on their status.Solve Problems: Handle customer issues, concerns, and complaints professionally to ensure they're happy with the final product.Answer Questions: Be the go-to person for all customer questions about our products, services, and policies.Teamwork & AdministrationUse Our CRM: Keep all customer and order information accurate and up-to-date in our system.Stay Organized: Maintain clear records of all quotes and customer communication.Work with Internal Team: Coordinate with our production team to ensure orders are completed correctly and on time.

Also work with the designer to clean customers designs.Learn and Grow: Stay informed about new products, trends, and technologies in the printing and embroidery industry.

Experience: Previous experience in customer service role.

Experience with printing or promotional products is a big plus.Fluency in English is a mustSkills: Familiarity with graphic design file types (like .PDF, .AI, .PNG).

You should be comfortable learning and using our CRM and order management software.Communication: Excellent communication skills, both written and verbal.Customer Focus: A strong desire to help people and a commitment to providing great service.Attention to Detail: A sharp eye for detail to ensure every order is perfect.Organization: The ability to manage multiple tasks and work efficiently in a fast-paced environment.Problem-Solving: A proactive attitude and the ability to find creative solutions to customer issues.