Senior Customer Service & Logistics Specialist

Maintaining a positive, empathetic and professional attitude toward customers at all times.Build sustainable relationships and trust with customers through open and interactive communication.Acknowledging and resolving customer complaintsKeeping records of customer interactions, transactions, comments and complaints.Review the monthly production plan to ensure that all customers’ orders are included in the plan and meet the customers’ delivery schedule.Responding promptly to customer inquiry, then issue the Proforma invoice to ensure the collection.Communicate the order process development to the customers to maximize the customers’ satisfaction.Responsible to handle order management cycle in efficient way.Prepare the Shipping Schedule according to the customer delivery plan, Coordinate with service providers, check with warehouse team according to shipping capabilities and customer preferences then communicate the delivery plan to the customersIssue and revise all customer shipment related documents timely and correctly to be sent it to the customer.Analyse the customers’ consumption and help forecasting the new quantities for these customers and communicate them to the sales and customer service manager.Follow up the collection to ensure that the customer is paying according to the payment terms.

Arrange for internal and external reports on timely manner to keep analysis customer behavior.Communicating and coordinating with colleagues as necessary.Ensure customer satisfaction and provide professional customer support.Conduct customers’ visits and attend special occasions with them to build strategic partnership between the company and the customers.Comply with occupational health, safety and Environment regulations, policies and instructions at work place.

Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field.5-9 years of proven experience in inside sales, preferably within the manufacturing or industrial sector.Demonstrated ability to achieve and exceed sales targets in a fast-paced environment.Excellent verbal and written communication skills in English;

Arabic proficiency is a plus.Strong negotiation, presentation, and interpersonal skills.Proficiency in using CRM software and Microsoft Office Suite.Ability to work independently and collaboratively within a team.Strong organizational skills and attention to detail.Customer-focused mindset with a passion for delivering exceptional service.Willingness to work on-site and adapt to changing priorities as needed.