مؤسسة بارتنرز تريد
Team leader for Arabic Account
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Job Description
We're Hiring | Team Leader – Telecommunications (Coca-Cola Account)Are you a passionate leader with a strong telecommunications and call center background?
We're looking for a Team Leader to join our Coca-Cola Account and drive team performance while delivering an exceptional customer experience.Lead, support, and motivate the team to achieve performance targets.Monitor team performance and provide regular feedback and coaching.Ensure adherence to company policies, procedures, and quality standards.Monitor daily operations and ensure smooth workflow.Handle escalated customer issues and support the team in resolving complex cases.Track team KPIs and prepare performance reports.Conduct team meetings and provide updates on performance and business requirements.Identify performance gaps and implement improvement plans.Coordinate with other departments to ensure effective operations.Maintain a positive and productive team environment.
Previous experience as a Team Leader in the telecommunications/call center industry.Strong leadership, coaching, and people management skills.Ability to manage KPIs, SLAs, quality, and productivity targets.Excellent communication and problem-solving skills.Experience handling escalations and performance management.Very good command of English.Location: [Nasr city]Shift: [9 working hours rotational]
Requirements & Qualifications
Previous experience as a Team Leader in the telecommunications/call center industry.Strong leadership, coaching, and people management skills.Ability to manage KPIs, SLAs, quality, and productivity targets.Excellent communication and problem-solving skills.Experience handling escalations and performance management.Very good command of English.Location: [Nasr city]Shift: [9 working hours rotational]
EGjobank Analysis
Quick Role Summary
Opportunity as "Team leader for Arabic Account" at Etisalat Egypt (e&) located in مدينة نصر on a Full-Time basis, suited for Senior Level candidates, within Customer Service. Key details from listing: We're Hiring | Team Leader – Telecommunications (Coca-Cola Account)Are you a passionate leader with a strong telecommunications and call center background?…
The Egyptian Job Bank editorial team prepares curated overviews and actionable application guidance for every listing, preserving official employer details.
Application Tips
- Tailor your CV headline to match "Team leader for Arabic Account" and feature measurable achievements in the top third of your resume.
- Customize your cover note for مدينة نصر: explain why this location and work arrangement suit your availability and how you add value to the team.
- Highlight relevant practical experience, key responsibilities, and specific business impact.
- Demonstrate team leadership, budget stewardship, and tangible business KPIs — concrete numbers carry maximum weight.
- After applying, monitor your status from your dashboard and stay prepared for an interview invitation.
Readiness Checklist
- Updated CV in standard PDF format with a professional filename
- Skills aligned with the stated role requirements
- Availability for work in مدينة نصر or remote if specified
- Measurable achievement examples prepared for interview talking points
- Egyptian Job Bank candidate profile ready for application tracking
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