الشركة الوطنية للنقل وأعالي البحار
Tech Support Engineer (L1-L2)
0 views
0 applicants
Job Description
We're looking for a hands-on IT support specialist to keep our team running smoothly -- from onboarding new hires to resolving day-to-day technical issues.
If you enjoy helping people, working with hardware, and bringing order to a fast-paced IT environment, this role is for you.
What you'll be doingReceive, triage, and resolve tickets via the help desk system in line with SLA and priority guidelines.Diagnose and fix hardware and software issues on laptops and peripherals.Prepare workstations for new employees -- device setup, account provisioning, and corporate software installation.Maintain asset records and document solutions in the knowledge base.Communicate with users in English, both written and verbal.Escalate complex incidents to L3 with thorough documentation when needed.
What We OfferOpportunity to work on large-scale, impactful projectsClear career growth path within a team with 27+ years of experienceProfessional, friendly, and supportive team environmentEST time zone schedule with paid overtime when applicable (up to 12 hours per shift)Modern office in the Smart Village district.Flexible and transparent compensation review systemOvertime compensation optionsPrivate medical insurance after completing the probation periodPayments in USD
Requirements1+ year of experience in IT support.Confident working with Windows 10/11, Linux like Ubuntu, MacOS.Basic networking knowledge (TCP/IP, DNS, VPN).English proficiency -- B2 or above.Experience with help desk ticketing systems.Nice to haveFamiliarity with MDM/RMM tools.Experience with Active Directory / Azure AD.CompTIA A+, ITIL certification.Experience in a multicultural work environment.
Requirements & Qualifications
Requirements1+ year of experience in IT support.Confident working with Windows 10/11, Linux like Ubuntu, MacOS.Basic networking knowledge (TCP/IP, DNS, VPN).English proficiency -- B2 or above.Experience with help desk ticketing systems.Nice to haveFamiliarity with MDM/RMM tools.Experience with Active Directory / Azure AD.CompTIA A+, ITIL certification.Experience in a multicultural work environment.
EGjobank Analysis
Quick Role Summary
Opportunity as "Tech Support Engineer (L1-L2)" at Vertex Technologies located in القاهرة on a Full-Time basis, suited for Fresh Graduate candidates, within Technology & IT. Key details from listing: We're looking for a hands-on IT support specialist to keep our team running smoothly -- from onboarding new hires to resolving day-to-day technical issues. If…
The Egyptian Job Bank editorial team prepares curated overviews and actionable application guidance for every listing, preserving official employer details.
Application Tips
- Tailor your CV headline to match "Tech Support Engineer (L1-L2)" and feature measurable achievements in the top third of your resume.
- Customize your cover note for القاهرة: explain why this location and work arrangement suit your availability and how you add value to the team.
- Highlight relevant practical experience, key responsibilities, and specific business impact.
- Showcase practical projects, accredited certifications, and strong language skills to complement experience.
- After applying, monitor your status from your dashboard and stay prepared for an interview invitation.
Readiness Checklist
- Updated CV in standard PDF format with a professional filename
- Skills aligned with the stated role requirements
- Availability for work in القاهرة or remote if specified
- Measurable achievement examples prepared for interview talking points
- Egyptian Job Bank candidate profile ready for application tracking
Similar Jobs You Might Like
فندق راديسون بلو
فندق راديسون بلو
فندق راديسون بلو
جراند أوشانس
تساهيل