Tech Support Engineer (L1-L2)

We're looking for a hands-on IT support specialist to keep our team running smoothly -- from onboarding new hires to resolving day-to-day technical issues.

If you enjoy helping people, working with hardware, and bringing order to a fast-paced IT environment, this role is for you.

What you'll be doingReceive, triage, and resolve tickets via the help desk system in line with SLA and priority guidelines.Diagnose and fix hardware and software issues on laptops and peripherals.Prepare workstations for new employees -- device setup, account provisioning, and corporate software installation.Maintain asset records and document solutions in the knowledge base.Communicate with users in English, both written and verbal.Escalate complex incidents to L3 with thorough documentation when needed.

What We OfferOpportunity to work on large-scale, impactful projectsClear career growth path within a team with 27+ years of experienceProfessional, friendly, and supportive team environmentEST time zone schedule with paid overtime when applicable (up to 12 hours per shift)Modern office in the Smart Village district.Flexible and transparent compensation review systemOvertime compensation optionsPrivate medical insurance after completing the probation periodPayments in USD

Requirements1+ year of experience in IT support.Confident working with Windows 10/11, Linux like Ubuntu, MacOS.Basic networking knowledge (TCP/IP, DNS, VPN).English proficiency -- B2 or above.Experience with help desk ticketing systems.Nice to haveFamiliarity with MDM/RMM tools.Experience with Active Directory / Azure AD.CompTIA A+, ITIL certification.Experience in a multicultural work environment.