EBSS - Elite Business Solution Service
Technical Support Engineer
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Job Description
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to tickets, emails, and phone calls from end-users and resolve technical problems in a timely and efficient manner.
- Diagnose and resolve hardware issues on desktops, laptops, printers, and other peripherals.
- Perform hardware installations, upgrades, and maintenance as needed.
- Troubleshoot and resolve software issues, including applications, operating systems, and utilities.
- Assist end-users with software installations, configurations, and updates.
- Assist in troubleshooting network connectivity issues, both wired and wireless.
- Collaborate with network administrators to resolve complex network problems.
- Perform basic system administration tasks, including user account management, password resets, and access permissions.
- Assist in the maintenance of servers, backups, and other IT infrastructure components.
- Provide remote support to end-users who are working from different locations.
- Use remote desktop tools to troubleshoot and resolve issues.
- Create and maintain documentation for technical processes, troubleshooting steps, and standard operating procedures.
- Document common issues and their resolutions for knowledge base articles.
- Deliver excellent customer service by ensuring clear communication and a positive attitude.
- Educate end-users on IT policies, procedures, and best practices.
Requirements & Qualifications
- Bachelor’s degree in computer science, Information Technology, or a related field.
- 3+ years of experience in technical support roles
- Microsoft 365 Certified: Fundamentals (MS-900) or Endpoint Administrator Associate.
- Microsoft Certified: Modern Desktop Administrator Associate (MD-102) or equivalent.
EGjobank Analysis
Quick Role Summary
Opportunity as "Technical Support Engineer" at Mopars Garage located in القاهرة on a Full-Time basis, suited for Mid-Senior Level candidates, within Marketing & Sales. Key details from listing: • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. • Respond to tickets, emails,…
The Egyptian Job Bank editorial team prepares curated overviews and actionable application guidance for every listing, preserving official employer details.
Application Tips
- Tailor your CV headline to match "Technical Support Engineer" and feature measurable achievements in the top third of your resume.
- Customize your cover note for القاهرة: explain why this location and work arrangement suit your availability and how you add value to the team.
- Highlight relevant practical experience, key responsibilities, and specific business impact.
- Review the qualifications checklist line by line and verify that every requirement is clearly highlighted in your profile.
- After applying, monitor your status from your dashboard and stay prepared for an interview invitation.
Readiness Checklist
- Updated CV in standard PDF format with a professional filename
- Skills aligned with the stated role requirements
- Availability for work in القاهرة or remote if specified
- Measurable achievement examples prepared for interview talking points
- Egyptian Job Bank candidate profile ready for application tracking
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