فاين
Technical Support Specialist
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Job Description
- Provide first-line IT support to ODP employees, customers, and government authorities.
- Receive, troubleshoot, and resolve IT incidents and service requests within the agreed service levels (SLAs).
- Install, configure, and maintain computers, laptops, printers, and peripheral devices.
- Configure and manage user accounts, permissions, and access rights.
- Monitor, prioritize, and manage the IT ticketing system while ensuring timely follow-up and resolution.
- Perform routine health checks for IT systems and proactively identify potential issues.
- Support basic network connectivity troubleshooting and escalate complex issues when required.
- Maintain accurate IT asset inventory and lifecycle records.
- Prepare technical documentation, operational procedures, and periodic performance reports.Ensure compliance with IT policies, security standards, and operational procedures
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 1–3 years of experience in IT support, helpdesk, or technical support roles.
- Working knowledge of Windows operating systems, Active Directory, and Microsoft Office 365 administration.
- Basic understanding of networking concepts (LAN/WAN, TCP/IP, DNS/DHCP, Wi-Fi troubleshooting).
- Hands-on experience with IT ticketing/helpdesk systems (e.g., Freshservice, ServiceNow, or similar).
- Familiarity with ITIL fundamentals is a plus.
- Relevant certifications (CompTIA A+, Network+, or Microsoft certifications) are an advantage.
Requirements & Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 1–3 years of experience in IT support, helpdesk, or technical support roles.
- Working knowledge of Windows operating systems, Active Directory, and Microsoft Office 365 administration.
- Basic understanding of networking concepts (LAN/WAN, TCP/IP, DNS/DHCP, Wi-Fi troubleshooting).
- Hands-on experience with IT ticketing/helpdesk systems (e.g., Freshservice, ServiceNow, or similar).
- Familiarity with ITIL fundamentals is a plus.
- Relevant certifications (CompTIA A+, Network+, or Microsoft certifications) are an advantage.
EGjobank Analysis
Quick Role Summary
Opportunity as "Technical Support Specialist" at Elsewedy Electric located in 6 أكتوبر on a Full-Time basis, suited for Senior Level candidates, within Engineering. Key details from listing: • Provide first-line IT support to ODP employees, customers, and government authorities. • Receive, troubleshoot, and resolve IT incidents and service requests…
The Egyptian Job Bank editorial team prepares curated overviews and actionable application guidance for every listing, preserving official employer details.
Application Tips
- Tailor your CV headline to match "Technical Support Specialist" and feature measurable achievements in the top third of your resume.
- Customize your cover note for 6 أكتوبر: explain why this location and work arrangement suit your availability and how you add value to the team.
- Highlight relevant practical experience, key responsibilities, and specific business impact.
- Demonstrate team leadership, budget stewardship, and tangible business KPIs — concrete numbers carry maximum weight.
- After applying, monitor your status from your dashboard and stay prepared for an interview invitation.
Readiness Checklist
- Updated CV in standard PDF format with a professional filename
- Skills aligned with the stated role requirements
- Availability for work in 6 أكتوبر or remote if specified
- Measurable achievement examples prepared for interview talking points
- Egyptian Job Bank candidate profile ready for application tracking
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