UCMAS Academy
Technical Support Specialist
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Job Description
- Responsible for understanding business needs of the customer to deliver high quality, technology based business solutions.
- Provides technical/functional assistance in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.
- Understand, capture and communicate business direction, challenges and requirements.
- Plan and execute tasks / initiatives.
- Participate in solution discussion.
Evaluate and propose solution approaches.
- Hands on technical implementation will be required.
- IT solution implementation and conduct periodic implementation reviews.
- Test all solution aspects including, but not limited to acceptance, security, performance, integration.
- Support work required to successfully pass through all relevant project gates.
- Deliver business solutions that include technology implementations and/or adaptations.
- Carry out phone / remote / visit incident support and manage end user expectations.
- Strong troubleshooting skills; ability to identify patterns and generate ideas
- Keep abreast of latest trends in technology, industry and corresponding business domain.
Requirements & Qualifications
- 2 years minimum experience in IT related career
- Maximum age 27
- Good knowledge of installing and managing Microsoft Windows Server (2012/2008) and Windows Client (10 / 7).
- Good knowledge of Active Directory, Windows group policy and domain workflow.
- Good Knowledge of networking (Switching, Routing, DNS, DHCP, VPN, network protocols). CCNA certified is an advantage.
- Basic knowledge of handling Virtual Machines and installations (ex.: VMware Workstation or VMware Esxi…etc.)
- Basic knowledge of Network Firewall is an advantage
- Good Knowledge of English (Write / Read / Oral) is a must
- Organizational and planning skills
- Attention to details
- Communication skills
- Continuous improvement and Innovation
- Analysis and Problem Solving
- Accountability
- Flexibility
- Stress tolerance
EGjobank Analysis
Quick Role Summary
Opportunity as "Technical Support Specialist" at Integrated Printing Solutions located in الزمالك on a Full-Time basis, suited for Fresh Graduate candidates, within Marketing & Sales. Key details from listing: • Responsible for understanding business needs of the customer to deliver high quality, technology based business solutions. • Provides technical/functional…
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- Tailor your CV headline to match "Technical Support Specialist" and feature measurable achievements in the top third of your resume.
- Customize your cover note for الزمالك: explain why this location and work arrangement suit your availability and how you add value to the team.
- Highlight relevant practical experience, key responsibilities, and specific business impact.
- Showcase practical projects, accredited certifications, and strong language skills to complement experience.
- After applying, monitor your status from your dashboard and stay prepared for an interview invitation.
Readiness Checklist
- Updated CV in standard PDF format with a professional filename
- Skills aligned with the stated role requirements
- Availability for work in الزمالك or remote if specified
- Measurable achievement examples prepared for interview talking points
- Egyptian Job Bank candidate profile ready for application tracking
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