Technical Support Specialist

• Responsible for understanding business needs of the customer to deliver high quality, technology based business solutions.
• Provides technical/functional assistance in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.
• Understand, capture and communicate business direction, challenges and requirements.
• Plan and execute tasks / initiatives.
• Participate in solution discussion.

Evaluate and propose solution approaches.

• Hands on technical implementation will be required.
• IT solution implementation and conduct periodic implementation reviews.
• Test all solution aspects including, but not limited to acceptance, security, performance, integration.
• Support work required to successfully pass through all relevant project gates.
• Deliver business solutions that include technology implementations and/or adaptations.
• Carry out phone / remote / visit incident support and manage end user expectations.
• Strong troubleshooting skills; ability to identify patterns and generate ideas
• Keep abreast of latest trends in technology, industry and corresponding business domain.