AM Group
Tele-Collection Specialist
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Job Description
- Contact customers regarding overdue payments and outstanding balances.
- Clearly explain payment details and agree on suitable payment timelines.
- Follow up consistently to ensure timely collection.
- Handle customer inquiries and payment-related concerns professionally.
- Maintain accurate records of calls, payment commitments, and follow-up actions.
- Coordinate with the Finance and relevant internal teams to resolve payment issues.
- Achieve assigned collection and follow-up targets.
Requirements & Qualifications
- Previous experience in tele-collection, customer service, or call center roles is a must.
- Strong communication, negotiation, and problem-solving skills.
- Ability to handle challenging conversations professionally and confidently.
- Good knowledge of Microsoft Office.
- Organized, persistent, and target-oriented.
- Bachelor’s degree in Commerce, Business Administration, or a related field.
EGjobank Analysis
Quick Role Summary
Opportunity as "Tele-Collection Specialist" at Afaqy located in القاهرة on a Full-Time basis, suited for Fresh Graduate candidates, within Marketing & Sales. Key details from listing: • Contact customers regarding overdue payments and outstanding balances. • Clearly explain payment details and agree on suitable payment timelines. • Follow up…
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Application Tips
- Tailor your CV headline to match "Tele-Collection Specialist" and feature measurable achievements in the top third of your resume.
- Customize your cover note for القاهرة: explain why this location and work arrangement suit your availability and how you add value to the team.
- Highlight relevant practical experience, key responsibilities, and specific business impact.
- Showcase practical projects, accredited certifications, and strong language skills to complement experience.
- After applying, monitor your status from your dashboard and stay prepared for an interview invitation.
Readiness Checklist
- Updated CV in standard PDF format with a professional filename
- Skills aligned with the stated role requirements
- Availability for work in القاهرة or remote if specified
- Measurable achievement examples prepared for interview talking points
- Egyptian Job Bank candidate profile ready for application tracking
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