Call Center Agent

Will be the relationship between our company and it’s current potential customers.

Manage large amounts of inbound and outbound calls in a timely manner.Follow communication “scripts” when handling different topics.  Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.Seize opportunities to upsell products when they arise.  Build sustainable relationships and engage customers by taking the extra mile.Keep records of all conversations in our call center database in a comprehensible way.Frequently attend educational seminars to improve knowledge and performance level.Meet personal/team qualitative and quantitative targets.

High Graduate with (0-2) years of experience.Females Only can apply.Excellent communication skills.Good handling and problem-solving skills.Preferable previous experience in call Center.Good command of English language.Good computer skills.Customer focus and adaptability to different personality types.Ability to multi-task, set priorities and manage time effectively.Good time management and planning skills.