CSS Representative

We are seeking a Remote Healthcare Coordinator to join our growing team.

In this role, you will provide professional, compassionate, and high-quality support to patients, caregivers, and health plan members through inbound and outbound communications.

Responsibilities include scheduling and coordinating medical appointments, answering questions related to services and appointment details, maintaining accurate records, and providing administrative support to ensure a seamless customer experience.

The ideal candidate is bilingual, customer-focused, highly organized, and comfortable working in a fast-paced remote environment.

This position is ideal for someone with strong communication skills, attention to detail, and the ability to manage multiple tasks while delivering exceptional service and maintaining professionalism in every interaction.

Key Responsibilities: Handle customer inquiries and provide accurate information via inbound/outbound phone calls and email communications.

Conduct outbound calls to patients and caregivers to schedule, confirm, and follow up on medical appointments.

Manage inbound calls related to appointment coordination and patient support.

Schedule, reschedule, and coordinate medical appointments based on patient and caregiver needs.

Answer questions regarding appointment details, availability, timing, and related information.

Provide updates regarding test result availability and expected turnaround times, when applicable.

Maintain accurate and detailed records of customer interactions, appointments, and communications.

Perform administrative and customer service support tasks as needed.

Deliver professional and high-quality customer service to ensure patient and caregiver satisfaction.

Perform other duties related to the position as assigned.

Qualifications & Requirements: Proficient level of English (written and spoken).

Proficient level of Spanish (written and spoken).

Excellent communication and interpersonal skills.

Previous experience in the Healthcare industry is a plus.

Previous experience in customer service is required.

Strong organizational and multitasking skills with attention to detail in a fast-paced environment.

Ability to work under pressure and meet deadlines while maintaining accuracy and efficiency.

Ability to quickly learn new systems, software, and workflows.

Proficiency with Microsoft Office (Word, Excel, Outlook).

Out-of-the-box thinker with a highly adaptable, reliable, self-motivated, and confident approach.

Positive attitude and the ability to learn and adapt quickly.

Ability to understand and follow established processes accurately with minimal supervision.

Ability to work 9:00 AM to 5:00 PM U.S.

Eastern Time (New York) and adapt to business needs.

Interested in long-term career opportunities.

Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet.Compensation & Benefits:

• 100% remote work.
• Compensation in USD.
• Full-time position with 40 hours weekly.
• Please note that this is a long-term opportunity.
• Opportunity to help elderly individuals and contribute to their well-being.
• Great work environment with potential for growth.