Customer Excellence Senior Specialist

Build and maintain strong relationships with existing customers while acting as the main contact for inquiries and service issues.Manage customer complaints and coordinate with internal teams (Sales, Production, Logistics, Quality) to ensure timely resolution.Monitor customer satisfaction levels, collect feedback, and identify opportunities to improve the customer experience.Identify new business opportunities, support market expansion, and assist in acquiring new customers.Reactivate inactive or dissatisfied clients and strengthen long-term customer loyalty.Maintain CRM records and prepare reports on customer feedback, satisfaction metrics, and market insights.

Bachelor’s degree in Business Administration, Marketing, or a related field.3–6 years of experience in Customer Relations, Business Development, Sales Support, or Account Management.Experience working in B2B environments is preferred.Strong communication and relationship-management skills.Ability to coordinate with cross-functional teams to resolve customer issues.Analytical skills to monitor customer satisfaction and identify improvement opportunities.