Customer Experience Specialist / Tashereef

Key Responsibilities: Manage and follow up on post-flight customer reviews to ensure all feedback is properly collected and documented.Engage with guests after their experience to assess satisfaction levels and gather detailed feedback.Ensure all customers complete and sign the official feedback forms in a timely and professional manner.Address customer concerns, complaints, or negative feedback promptly, escalating issues when necessary.

Maintain accurate records of customer interactions, feedback, and resolutions.

Coordinate with the Customer Experience team to highlight recurring issues and suggest improvements.

Provide a positive and welcoming post-service interaction that reinforces the company’s brand image.

Sharing insights gathered from customer feedback.Location: Pyramids.

Qualifications:Bachelor’s degree in business administration, Hospitality, Communications, or a related field.1–3 years of experience in customer service, customer care, or hospitality roles.Strong interpersonal and communication skills, with the ability to engage professionally with clients.Excellent problem-solving abilities and a customer-oriented mindset.Ability to handle sensitive situations and dissatisfied customers calmly and effectively.Strong attention to detail, especially in documentation and form completion.Proficiency in Microsoft Office and basic reporting tools.Fluency in English and Arabic (additional languages are a plus).Presentable, approachable, and capable of creating a positive customer experience.