Customer Relationship Management Executive

Job Summary:A CRM Executive manages customer relationships by maintaining customer databases, handling customer communications, resolving issues, and supporting marketing and sales activities.

The goal is to improve customer satisfaction, loyalty, and business growth.Duties:Manage and maintain strong relationships with customers to ensure high satisfaction levels.Handle customer inquiries, requests, and complaints in a timely and professional manner.Coordinate with internal departments to ensure smooth customer experience and issue resolution.Follow up with customers regarding service updates, feedback, and ongoing requests.Maintain and update customer records and CRM system data accurately.Monitor customer satisfaction and prepare related reports and analysis.Support customer retention and loyalty initiatives.Assist in implementing customer engagement and communication plans.Ensure compliance with company customer service standards and procedures.Prepare periodic reports related to customer interactions and performance indicators.

Strong communication and interpersonal skills.Customer service orientation.Knowledge of CRM software ..Problem-solving and conflict-resolution abilities.Good organizational and time-management skills.Basic data analysis and reporting skills.Proficiency in Microsoft Office tools.