Customer Service Assistant

Handle incoming customer inquiries via live chat in a professional and timely manner.Identify customer needs, troubleshoot issues, and provide accurate, effective solutions.Maintain comprehensive and up-to-date knowledge of our products and services.Record customer interactions and details of inquiries/complaints in our CRM system.Collaborate with internal teams to resolve complex customer issues.Follow up with customers to ensure their problems are completely resolved and they are satisfied.

Proven experience in a customer service or support role (1–2 years preferred).Excellent verbal and written communication skills in English.Strong active listening skills and empathy toward customer needs.Solid problem-solving abilities and a patience-first attitude.Proficiency with CRM systems (e.g., Salesforce, Zendesk) and MS Office/Google Workspace.Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.