Delivery Supervisor

Monitor delivery representatives’ performance on a daily basis and ensure adherence to delivery plans.Assign and optimize delivery routes to achieve maximum operational efficiency.Track deliveries in real-time and ensure they are completed within the scheduled time.Handle customer complaints and resolve them promptly and effectively.Coordinate with different departments (Warehouses – Sales – Customer Service) to ensure smooth operations.Follow up on delayed or failed deliveries and take necessary corrective actions.Prepare daily performance reports (number of orders – delivery success rate – issues faced).Train and guide delivery representatives to improve performance and compliance.Ensure adherence to company policies and service standards.Monitor attendance, punctuality, and overall discipline of delivery representatives.

Education:Bachelor’s degree (or equivalent).Experience:2 to 4 years of experience in:Supervising delivery, logistics, or operations teams.Experience in distribution companies or FMCG is preferred.Age:From 25 to 35 years old.Skills:Strong team management and leadership skills.Ability to solve problems quickly and effectively.Good communication skills and ability to handle customer interactions.Ability to work under pressure and meet deadlines.Strong planning and routing skills.Proficiency in Microsoft Excel or any operational systems.