We are seeking a motivated and results-driven Lead generation officer to support the growth of CX (Customer Experience) and outsourcing solutions across enterprise and mid-market clients.
He will be responsible for prospecting, lead generation, and qualifying potential customers, working closely with the sales and presales teams to build a strong pipeline of opportunities.This role is ideal for someone with 2–3 years of B2B sales or lead generation experience, preferably in CX solutions, BPO, outsourcing, or technology services.⸻
Lead Generation & Prospecting
- Identify and research potential clients across target industries and markets.
- Generate new business opportunities through cold calling, LinkedIn outreach, email campaigns, and networking.
- Build and maintain a pipeline of qualified leads aligned with the company’s ICP.Lead Qualification
- Conduct initial discovery conversations to understand client needs, challenges, and decision processes.
- Qualify leads using structured frameworks (e.g., BANT, MEDDIC, or similar).
- Book qualified meetings for Account Executives and Presales teams.Pipeline Management
- Maintain accurate records of leads and activities in the CRM system.
- Track outreach performance and conversion metrics.
- Support sales campaigns and ABM initiatives targeting strategic accounts.Market & Client Insights
- Research market trends in Customer Experience (CX), BPO, and digital transformation services.
- Identify new vertical opportunities and potential partnerships.
- Provide feedback to the sales team on market needs and messaging effectiveness.
RequirementsExperience
- 2–3 years of experience in Sales Development, Lead Generation, or Inside Sales.
- Experience in CX solutions, outsourcing, BPO, contact center services, or technology services is preferred.
- Proven experience in cold outreach and pipeline generation.Skills
- Strong communication and relationship-building skills.
- Ability to confidently engage with decision-makers.
- Excellent research and prospecting skills.
- Experience using CRM systems and sales tools (LinkedIn Sales Navigator, Zoho.. etc)
- Highly organized with strong follow-up discipline.Education
- Bachelor’s degree in Business, Marketing, Communications, or related field is preferred.⸻Success Metrics (KPIs)
- Qualified meetings booked per month
- Opportunities generated for the sales pipeline
- Outreach activity metrics (calls, emails, LinkedIn outreach)
- Lead-to-opportunity conversion rate⸻
Preferred Qualifications
- Experience selling CX / Contact Center / BPO / Outsourcing services
- Exposure to enterprise or GCC markets
- Understanding of customer experience transformation, omnichannel support, and contact center technologies