Senior Clients Relationship Account Manager

Job Purpose:Committed to enhancing the presence of foreign, Egyptian and joint venture investments in the ICT sector in Egypt besides working on broadening existing investors’ scope and eliminating any obstacles that would hinder investors’ expansion or market penetration as well as creating a long-term, trusting relationships with them.Essential Duties and Responsibilities entail coordination, communication, MOU implementation, control and completion of specific projects ensure consistency with ITIDA’s strategy, commitments, and goals.The Account Relationship Manager should conduct planning activities to assure proper project deliverables in accordance with established protocols and procedures.Job Accountabilities:Customer Relationship Management activities.Cooperation with External Entities: Close cooperation and relationship with existing investors’ have Agreements with ITIDA, Governmental entities as well as other stakeholders.Identify potential opportunities for business expansion & growth related to the accounts in hand and identify areas of improvement, besides prospect opportunities (value proposition & data exchange), and present Egypt’s value proposition.Manage the implementation process of the Agreements signed between ITIDA and the foreign investors, provide logistical support & consultancy to investors by furnishing information related to rules and regulations, legislative environment in Egypt.Explain FDIs reporting system to investors.

Review investors’ annual plan and agree on a timeline for implementation, review monthly & quarterly reports received from the companies and prepare periodical reports.Assist in preparing and monitoring budget related to financial incentives offered to investors.Assist the payments process and Auditor requirementsSuggest activities to overcome any challenges that might hinder such expansion and bridge the gap between investors requirements and supply.Miscellaneous Projects: Manage the implementation of miscellaneous activities including responding to investor’s RFI, arranging due diligence visits according to the scope of services required and select support companies relevant for investor.Cooperation with Senior team members: provide all requested support to the senior team members along with the Unit Manager.Performing any other assignments as required

Required Experience and Skills:Bachelor Degree from a reputable university (MBA is a plus).5-8 years of experience in Customer Relationship ManagementBasic Industry knowledge of Information Technology (ICT)Excellent project & time management skills.Presentation & report writing skills.Advanced Computer skills.Client-focused solutions experienceStrong listening, communication skills and relationships simultaneously.Ability to perfectly communicate in English language (reading, writing and speaking).