Workforce Analysis Specialist (Call Center)

We are looking for a Workforce Management (WFM)

Specialist to join our growing team and support workforce planning and operational efficiency within a fast-paced call center environment.

Key ResponsibilitiesForecast call volumes and staffing requirements to ensure optimal workforce allocation.Monitor workforce performance, productivity, and adherence to schedules.Prepare and analyze daily, weekly, and monthly operational reports.Identify trends and provide recommendations for process and performance improvements.Coordinate and manage schedules to ensure service level agreements (SLAs) are consistently achieved.Support operational planning and workforce optimization initiatives.

2–4 years of experience in Workforce Management (WFM) within a call center environment.Medical background is a plus.Strong analytical, reporting, and problem-solving skills.Advanced proficiency in Microsoft Excel and reporting tools.Excellent communication and interpersonal skills.Ability to work effectively in a dynamic and fast-paced environment.Job DetailsLocation: Nasr CityEmployment Type: Full-timeJoin a dynamic and growing team where your expertise will contribute directly to operational success and customer satisfaction.

Apply now!