Back Office Coordinator

HSE Compliance: Follow up, control, and implement HSE procedures and recommendations, with full adherence to driving policies and HSE standards.HSE Culture Support: Support management initiatives to strengthen and promote a positive HSE culture across the organization.Daily Operations: Perform daily tasks in accordance with HSE Golden Rules while maintaining company standards and procedures.Customer Communication: Respond to customer emails, inquiries, and calls professionally and within the agreed Service Level Agreements (SLAs).Order Processing: Print customer cards and coordinate deliveries to the front office within the defined SLA timelines.Account Reconciliation: Reconcile customer trade accounts and provide necessary support to Account Managers.Complaint Resolution: Handle customer complaints effectively and achieve resolution targets within SLA requirements.Payment Administration: Process customer payments, maintain accurate records, and update logs in accordance with established procedures.Reload Request Management: Handle customers reload requests efficiently and in line with SLA commitments.Prepaid Account Management: Monitor prepaid dues, mitigate recurring issues, and perform regular prepaid account clearing activities.Balance Reporting: Prepare and provide daily customer trade account balance reports.Statement of Account (SOA)

Management: Generate and send customer SOAs on a quarterly basis.Customer Onboarding: Ensure timely creation of new customer accounts and card issuance within SLA requirements.Go-Live Coordination: Manage customer onboarding and go-live activities with a high level of professionalism, accuracy, and customer focus.Customer Satisfaction: Maintain a customer satisfaction rate of at least 90% for Back Office activities.Professional Conduct: Maintain excellent communication standards and foster positive relationships with customers and stakeholders.Attendance & Compliance: Adhere to attendance requirements and all work process standards.Team Collaboration: Maintain a positive attitude, support colleagues, and contribute to a collaborative team environment.Teamwork & Engagement: Demonstrate strong teamwork and actively contribute to the success of the department and organization.

University degreeStrong administrative and organizational skillsFinance background and attention to detailFluency in EnglishAbility to work under pressure and meet deadlinesPositive attitude and strong communication skills