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Call Center Specialist - Greek Speaker (B2+)

Solmoryn Limited
📍 الإسكندرية Freelance 💼 Entry Level (1-2 yrs) 🕐 1h ago
👁️ 0 views
📋 0 applicants

Job Description

  • Regularly monitor, listen to, and analyze calls handled by call center agents.
  • Evaluate the quality of customer communication and compliance with sales standards.
  • Verify the accuracy of order processing and proper use of CRM systems.
  • Analyze the reasons behind customer objections, purchase refusals, and lost sales.
  • Identify communication mistakes and provide practical recommendations for improvement.
  • Deliver structured and constructive feedback to agents and Team Leaders.
  • Monitor compliance with sales scripts, conversation structures, and key sales stages.
  • Analyze team performance indicators, including KPIs, order approval rate, order delivery rate, and average order value.
  • Identify opportunities to improve service quality, sales performance, and team efficiency.
  • Fixed monthly compensation: 700 USD.
  • Performance-based KPI bonus: up to 250 USD per month.
  • Opportunity to work with the Greek market.
  • Dynamic and international working environment.
  • Direct involvement in improving quality assurance processes and team performance.
  • Professional growth opportunities inQuality Control, Back Office Operations, and Call Center Management.

Requirements & Qualifications

  • Greek language proficiency at B2 level or higher (mandatory).
  • English language proficiency at B2 level or higher (mandatory).
  • At least 1 year of experience working in a call center.
  • Experience in telephone sales or customer service.
  • Experience handling or monitoring a high volume of calls.
  • Experience in thedietary supplements or wellness products industryis a strong advantage.
  • Previous experience in Quality Assurance (QA), Quality Control, Call Auditing, Training, or Back Office roles is highly desirable.
  • Good understanding of sales processes, sales techniques, and objection handling.
  • Experience working with CRM systems and analyzing performance reports.
  • Must have a personal laptop or desktop computer suitable for remote work.
  • Must have a stable, high-speed internet connection to ensure uninterrupted work.
  • Strong attention to detail and the ability to identify the root causes of mistakes.
  • Analytical thinking and the ability to draw conclusions based on data and performance metrics.
  • Clear communication skills and a solution-oriented approach.
  • Ability to provide constructive and actionable feedback.
  • Understanding of how communication quality affects sales results.
  • Ability to work independently, prioritize tasks, and contribute to continuous process improvement.
EGjobank Analysis

Quick Role Summary

Opportunity as "Call Center Specialist - Greek Speaker (B2+)" at Solmoryn Limited located in الإسكندرية on a Freelance basis, suited for Junior Level candidates, within Marketing & Sales. Key details from listing: • Regularly monitor, listen to, and analyze calls handled by call center agents. • Evaluate the quality of customer communication and compliance with sales…

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