Ahmed El-Sallab

CS Representative

Ahmed El-Sallab
📍 مدينة نصر Full-Time 💼 Fresh Graduate 🕐 57m ago
👁️ 0 views
📋 0 applicants

Job Description

  • Respond to customer inquiries through phone calls, emails, social media, and other communication channels.
  • Handle customer complaints and provide suitable solutions in a timely and professional manner.
  • Follow up on customer orders, deliveries, and service requests with the relevant departments.
  • Provide accurate information about products, prices, availability, and company policies.
  • Record customer interactions, complaints, and feedback in the company's system.
  • Coordinate with Sales, Warehouse, Logistics, and other departments to resolve customer issues.
  • Escalate complex complaints or unresolved issues to the direct manager.
  • Follow up with customers to ensure their issues have been resolved and they are satisfied with the service.
  • Maintain professional communication and protect customer information.
  • Achieve assigned customer service KPIs and comply with company procedures.

Requirements & Qualifications

  • Bachelor's degree in any relevant discipline.
  • Previous experience in customer service or call center operations is preferred.
  • Excellent verbal and written communication skills.
  • Good problem-solving and complaint-handling skills.
  • Ability to work under pressure and handle multiple customer requests.
  • Good command of Microsoft Office and computer applications.
  • Strong interpersonal skills and a customer-focused attitude.
  • Ability to work effectively with different departments.
EGjobank Analysis

Quick Role Summary

Opportunity as "CS Representative" at Ahmed El-Sallab located in مدينة نصر on a Full-Time basis, suited for Fresh Graduate candidates, within Marketing & Sales. Key details from listing: • Respond to customer inquiries through phone calls, emails, social media, and other communication channels. • Handle customer complaints and provide suitable…

The Egyptian Job Bank editorial team prepares curated overviews and actionable application guidance for every listing, preserving official employer details.

Application Tips

  1. Tailor your CV headline to match "CS Representative" and feature measurable achievements in the top third of your resume.
  2. Customize your cover note for مدينة نصر: explain why this location and work arrangement suit your availability and how you add value to the team.
  3. Highlight relevant practical experience, key responsibilities, and specific business impact.
  4. Showcase practical projects, accredited certifications, and strong language skills to complement experience.
  5. After applying, monitor your status from your dashboard and stay prepared for an interview invitation.

Readiness Checklist

  • Updated CV in standard PDF format with a professional filename
  • Skills aligned with the stated role requirements
  • Availability for work in مدينة نصر or remote if specified
  • Measurable achievement examples prepared for interview talking points
  • Egyptian Job Bank candidate profile ready for application tracking
More Career Guides →

Similar Jobs You Might Like

More openings in the same field or city