Ideal Standard International Egypt
customer experience Supervisor
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Job Description
We're Hiring: Customer Experience Supervisor | HealPath
Office-based | Full-time, Supervisory Role
Department: Customer Experience – Digital Health Operations
HealPath delivers reliable, privacy-safe customer experience across calls, WhatsApp, email, tickets, telehealth, Chronic Refill, CCM and partner-integrated care.
We're looking for a Customer Experience Supervisor to run the day-to-day operation — protecting member trust and access while driving up NPS/CSAT and driving down errors and rework.
What you'll own:
✅ Daily queue control, shift coverage, and escalations across all channels
✅ Supervision, coaching, and QA feedback for Customer Support Specialists & Receptionists
✅ Enforcing SOPs, privacy standards, and audit-ready documentation
✅ Complaints handling, root-cause reviews, and service recovery
✅ Coordinating clinical routing with Clinical Services & Medication Management
✅ KPI reporting and approved process improvements
Requirements & Qualifications
Bachelor's degree in business, healthcare admin, communications, or related field
3–5 years in healthcare/customer operations or contact centres
1–2 years of team leadership or supervisory experience
Professional working English
Hands-on with ticketing, scheduling, messaging & telephony platforms
Proven discipline handling confidential member data & PHI
Nice to have:
⭐ Telehealth, chronic care, or medication-refill experience
⭐ Six Sigma / Lean / Healthcare Quality certification
⭐ Payer/TPA verification or claims-support exposure
⭐ Workforce management/scheduling experience
EGjobank Analysis
Quick Role Summary
Opportunity as "customer experience Supervisor" at HealPath located in المعادي on a Hybrid basis, suited for Fresh Graduate candidates, within Marketing & Sales. Key details from listing: We're Hiring: Customer Experience Supervisor | HealPath Office-based | Full-time, Supervisory Role Department: Customer Experience – Digital Health Operations…
The Egyptian Job Bank editorial team prepares curated overviews and actionable application guidance for every listing, preserving official employer details.
Application Tips
- Tailor your CV headline to match "customer experience Supervisor" and feature measurable achievements in the top third of your resume.
- Customize your cover note for المعادي: explain why this location and work arrangement suit your availability and how you add value to the team.
- Highlight collaboration software proficiencies (Slack, Notion, Jira, MS Teams) and commitment to dependable working hours.
- Showcase practical projects, accredited certifications, and strong language skills to complement experience.
- After applying, monitor your status from your dashboard and stay prepared for an interview invitation.
Readiness Checklist
- Updated CV in standard PDF format with a professional filename
- Skills aligned with the stated role requirements
- Availability for work in المعادي or remote if specified
- Measurable achievement examples prepared for interview talking points
- Egyptian Job Bank candidate profile ready for application tracking
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