عرفة جروب
Customer Service & Admin Assistant
6,000 - 8,000 EGP
0 views
0 applicants
Job Description
We're looking for a Customer Service & Admin Assistant to support our ticketing marketplace's day-to-day operations.
You'll be the first point of contact for customer inquiries while also handling light administrative tasks that keep the business running smoothly.
Key ResponsibilitiesRespond to customer inquiries via email/chat/phone regarding orders, ticket transfers, refunds, and event detailsResolve payment disputes and escalate complex cases as neededMaintain accurate records of customer interactions and issues in our CRM/helpdesk toolAssist with onboarding new event organizers/sellers onto the platformManage calendars, schedule meetings, and handle general correspondenceHelp maintain internal documentation and standard operating proceduresHelp in sourcing & maintaining leads as per company directions
1–3 years experience in customer service and/or administrative supportStrong written and verbal communication skillsComfortable using tools like Gmail/Outlook, Google Workspace, Slack, and a CRM/helpdesk platform (Zendesk, Freshdesk, etc.)Detail-oriented and organized, able to multitask across support tickets and admin workExperience with e-commerce, marketplaces, or ticketing platforms is a plusFamiliarity with Stripe or similar payment platforms is a plus
Requirements & Qualifications
1–3 years experience in customer service and/or administrative supportStrong written and verbal communication skillsComfortable using tools like Gmail/Outlook, Google Workspace, Slack, and a CRM/helpdesk platform (Zendesk, Freshdesk, etc.)Detail-oriented and organized, able to multitask across support tickets and admin workExperience with e-commerce, marketplaces, or ticketing platforms is a plusFamiliarity with Stripe or similar payment platforms is a plus
EGjobank Analysis
Quick Role Summary
Opportunity as "Customer Service & Admin Assistant" at Rescounts located in القاهرة on a Full-Time basis, suited for Senior Level candidates, within Marketing & Sales. Key details from listing: We're looking for a Customer Service & Admin Assistant to support our ticketing marketplace's day-to-day operations. You'll be the first point of contact for…
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Application Tips
- Tailor your CV headline to match "Customer Service & Admin Assistant" and feature measurable achievements in the top third of your resume.
- Customize your cover note for القاهرة: explain why this location and work arrangement suit your availability and how you add value to the team.
- Highlight relevant practical experience, key responsibilities, and specific business impact.
- Demonstrate team leadership, budget stewardship, and tangible business KPIs — concrete numbers carry maximum weight.
- After applying, monitor your status from your dashboard and stay prepared for an interview invitation.
Readiness Checklist
- Updated CV in standard PDF format with a professional filename
- Skills aligned with the stated role requirements
- Availability for work in القاهرة or remote if specified
- Measurable achievement examples prepared for interview talking points
- Egyptian Job Bank candidate profile ready for application tracking
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