Customer Service & Admin Assistant

We're looking for a Customer Service & Admin Assistant to support our ticketing marketplace's day-to-day operations.

You'll be the first point of contact for customer inquiries while also handling light administrative tasks that keep the business running smoothly.

Key ResponsibilitiesRespond to customer inquiries via email/chat/phone regarding orders, ticket transfers, refunds, and event detailsResolve payment disputes and escalate complex cases as neededMaintain accurate records of customer interactions and issues in our CRM/helpdesk toolAssist with onboarding new event organizers/sellers onto the platformManage calendars, schedule meetings, and handle general correspondenceHelp maintain internal documentation and standard operating proceduresHelp in sourcing & maintaining leads as per company directions

1–3 years experience in customer service and/or administrative supportStrong written and verbal communication skillsComfortable using tools like Gmail/Outlook, Google Workspace, Slack, and a CRM/helpdesk platform (Zendesk, Freshdesk, etc.)Detail-oriented and organized, able to multitask across support tickets and admin workExperience with e-commerce, marketplaces, or ticketing platforms is a plusFamiliarity with Stripe or similar payment platforms is a plus