AM Group
Customer Service Coordinator
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0 applicants
Job Description
- Communicate with guests through WhatsApp, phone calls, and booking platforms.
- Respond to guest inquiries and requests in a professional and friendly manner.
- Assist guests with check-in and check-out procedures.
- Follow up with guests throughout their stay to ensure their satisfaction.
- Handle guest complaints and problems and coordinate with the appropriate team to resolve them quickly.
- Coordinate with housekeeping and maintenance teams when guest assistance is required.
- Provide guests with information about the property, house rules, and available services.
- Keep accurate records of guest requests, complaints, and important updates.
- Follow up on upcoming arrivals and ensure all required guest information is received.
- Maintain Kemetland’s customer service standards and create a positive guest experience.
Requirements & Qualifications
- Good command of English
- Graduated (Not a current student
- Fresh graduates are welcome to apply)
- No previous experience required; customer service experience is a plus
- Working hours: 9:00 AM – 5:00 PM
- 5 working days per week
- Office location: Heliopolis (Masr El Gedida)
EGjobank Analysis
Quick Role Summary
Opportunity as "Customer Service Coordinator" at Kemetland located in القاهرة on a Full-Time basis, suited for Fresh Graduate candidates, within Marketing & Sales. Key details from listing: - Communicate with guests through WhatsApp, phone calls, and booking platforms. • Respond to guest inquiries and requests in a professional and friendly…
The Egyptian Job Bank editorial team prepares curated overviews and actionable application guidance for every listing, preserving official employer details.
Application Tips
- Tailor your CV headline to match "Customer Service Coordinator" and feature measurable achievements in the top third of your resume.
- Customize your cover note for القاهرة: explain why this location and work arrangement suit your availability and how you add value to the team.
- Highlight relevant practical experience, key responsibilities, and specific business impact.
- Showcase practical projects, accredited certifications, and strong language skills to complement experience.
- After applying, monitor your status from your dashboard and stay prepared for an interview invitation.
Readiness Checklist
- Updated CV in standard PDF format with a professional filename
- Skills aligned with the stated role requirements
- Availability for work in القاهرة or remote if specified
- Measurable achievement examples prepared for interview talking points
- Egyptian Job Bank candidate profile ready for application tracking
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