AM Group
Customer Service Representative / PR
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Job Description
- Contact customers before delivery to confirm order details, timing, and readiness
- Follow up with customers after delivery to ensure satisfaction and proper installation
- Handle customer feedback, complaints, and issues professionally
- Track and document customer experience for each order
- Identify recurring problems and report them to management (delivery delays, damages, miscommunication, etc.)
- Coordinate with logistics, sales, and warehouse teams to resolve issues quickly
- Follow up on website orders from confirmation stage until successful delivery
- Maintain clear and organized communication records
Requirements & Qualifications
- 2–5 years of experience in customer service, PR, or client relations
- Strong communication skills (Arabic & English preferred)
- Organized and detail-oriented with strong follow-up skills
- Ability to handle customer complaints calmly and professionally
- Experience in retail, e-commerce, or furniture industry is a plus
- Good knowledge of Odoo ERP is a plus
EGjobank Analysis
Quick Role Summary
Opportunity as "Customer Service Representative / PR" at Galaxy Furniture located in القاهرة on a Full-Time basis, suited for Senior Level candidates, within Marketing & Sales. Key details from listing: • Contact customers before delivery to confirm order details, timing, and readiness • Follow up with customers after delivery to ensure satisfaction and proper…
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Application Tips
- Tailor your CV headline to match "Customer Service Representative / PR" and feature measurable achievements in the top third of your resume.
- Customize your cover note for القاهرة: explain why this location and work arrangement suit your availability and how you add value to the team.
- Highlight relevant practical experience, key responsibilities, and specific business impact.
- Demonstrate team leadership, budget stewardship, and tangible business KPIs — concrete numbers carry maximum weight.
- After applying, monitor your status from your dashboard and stay prepared for an interview invitation.
Readiness Checklist
- Updated CV in standard PDF format with a professional filename
- Skills aligned with the stated role requirements
- Availability for work in القاهرة or remote if specified
- Measurable achievement examples prepared for interview talking points
- Egyptian Job Bank candidate profile ready for application tracking
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