Customer Service Representative - Real estate
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Job Description
- Handle customers’ inquiries, requests, and complaints in a professional and timely manner.
- Maintain strong communication with customers throughout the different stages of their real estate journey.
- Follow up on customer requests and ensure proper coordination with the concerned departments.
- Coordinate with Engineering, Finance, Collection, Sales, and other internal departments to resolve customer issues.
- Handle customer requests related to contracts, payments, unit modifications, assignments, cancellations, and unit delivery.
- Follow up on customers’ unit delivery schedules and coordinate the handover process with the relevant departments.
- Maintain accurate and updated customer records on the company system/CRM.
- Prepare and maintain reports related to customer requests, complaints, and follow-ups.
- Ensure customer satisfaction by providing accurate information and effective solutions.
- Escalate unresolved or critical customer cases to the appropriate management level.
- Maintain a professional relationship with customers and represent the company in a positive manner.
Requirements & Qualifications
- Bachelor’s degree in Business Administration, Commerce, or a related field.
- 1–3 years of experience in Customer Service,Mustwithin the Real Estate industry.
- Previous experience dealing directly with real estate customers is highly preferred.
- Very good communication, negotiation, and problem-solving skills.
- Strong follow-up and organizational skills.
- Ability to handle customer complaints and challenging situations professionally.
- Good command of Microsoft Office applications.
- Experience using CRM or ERP systems is preferred.
- Good command of English, both written and spoken.
- Ability to work effectively within a team and coordinate with different departments.
- Detail-oriented with the ability to manage multiple customer cases simultaneously.
EGjobank Analysis
Quick Role Summary
Opportunity as "Customer Service Representative - Real estate" at Next Home located in القاهرة on a Full-Time basis, suited for Mid-Senior Level candidates, within Marketing & Sales. Key details from listing: • Handle customers’ inquiries, requests, and complaints in a professional and timely manner. • Maintain strong communication with customers throughout the…
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- Tailor your CV headline to match "Customer Service Representative - Real estate" and feature measurable achievements in the top third of your resume.
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- After applying, monitor your status from your dashboard and stay prepared for an interview invitation.
Readiness Checklist
- Updated CV in standard PDF format with a professional filename
- Skills aligned with the stated role requirements
- Availability for work in القاهرة or remote if specified
- Measurable achievement examples prepared for interview talking points
- Egyptian Job Bank candidate profile ready for application tracking
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