Riyada
Customer Support Representative
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0 applicants
Job Description
- Respond to customer queries in a timely and accurate way in person (at sales outlet or service center) or via phone, email or chat (for B2B and B2C customers)
- Identify customer needs and help customers with their orders entry and confirmation
- Update our internal ERP with information and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance (B2C role)
- Communicate with team members to complete job responsibility in timely manner
- Inform customers about new products and offerings
- Follow up with customers to ensure their activity with company
- Gather customer feedback and share with our Product, Sales and Marketing teams
Requirements & Qualifications
- Good communication skills on the phone and emails
- Good Arabic writing skills
- Basic computer skills
- Multi-tasking abilities
- Patience when handling tough cases
- Experience as a Customer Support Specialist or similar CS role is a plus
- Familiarity with Automotive industry is a plus
- Understanding of how CRM systems works is a plus
EGjobank Analysis
Quick Role Summary
Opportunity as "Customer Support Representative" at Endless Creations Company located in القاهرة on a Part-Time basis, suited for Fresh Graduate candidates, within Marketing & Sales. Key details from listing: • Respond to customer queries in a timely and accurate way in person (at sales outlet or service center) or via phone, email or chat (for B2B and B2C…
The Egyptian Job Bank editorial team prepares curated overviews and actionable application guidance for every listing, preserving official employer details.
Application Tips
- Tailor your CV headline to match "Customer Support Representative" and feature measurable achievements in the top third of your resume.
- Customize your cover note for القاهرة: explain why this location and work arrangement suit your availability and how you add value to the team.
- Clarify your weekly schedule availability and showcase past relevant deliverables or client results.
- Showcase practical projects, accredited certifications, and strong language skills to complement experience.
- After applying, monitor your status from your dashboard and stay prepared for an interview invitation.
Readiness Checklist
- Updated CV in standard PDF format with a professional filename
- Skills aligned with the stated role requirements
- Availability for work in القاهرة or remote if specified
- Measurable achievement examples prepared for interview talking points
- Egyptian Job Bank candidate profile ready for application tracking
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