EBSS - Elite Business Solution Service
Key Account Manager
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Job Description
- Lead onboarding for all newly closed accounts, acting as primary contact from onboarding through to full activation.
- Own technical implementation: portal setup, workflow mapping, CRM configuration oversight, and Titan software training.
- Provide a clinical framework for onboarding — streamlining the process using clinical knowledge to accelerate time-to-first-case and reduce friction for new accounts.
- Coordinate multi-clinic and multi-location rollouts for DSO and group-practice accounts, including individual onboarding calls and training per location.
- Retain full ownership of VIP/high-potential accounts indefinitely once they pass the revenue threshold — ensuring a smooth handover of smaller accounts to Customer Champions.
- Identify and support expansion opportunities — onboarding of additional clinics, practices, or locations within an existing account.
- Monitor account performance on an ongoing basis, proactively flagging risk (declining volumes, disengagement, unresolved issues) before it becomes churn.
- Act as the primary relationship owner for assigned accounts across email, WhatsApp, and calls — including regular proactive check-ins, not just reactive support.
- Serve as the internal escalation point for operational issues affecting VIP accounts: shipping disputes, contract and annex delays, marketing material handoffs, and production/logistics coordination.
- Bridge internal and external communication — translating account-specific technical, workflow, or portal customization needs between the customer and internal teams (production, marketing, logistics, compliance).
- Work closely with the Commercial Coordinator, directing day-to-day account monitoring and follow-up while retaining strategic ownership of the relationship.
- Account Retention & Growth
- Develop and execute inside-sales growth strategies to increase case volumes within existing accounts.
- Drive new business expansion and identify opportunities for further long term growth
- Continuously nurture, grow, and retain assigned accounts, with accountability for quarter-over-quarter account growth (case volume and revenue).
- Partner with BDM sales during the pre-threshold phase to ensure a seamless transition and shared understanding of account history, commitments, and pricing structure.
Requirements & Qualifications
- Experience: 5 – 7+ years of experience managing key accounts or customer success indental, medical devices, or a similar B2B healthcare/medical sector.
- Clinical & Technical Proficiency: Strong clinical or technical grounding sufficient to independently train dental practices, map workflows, configure CRMs, and support software onboarding (e.g., Titan software).
- Proven Portfolio Growth: A documented track record of expanding and retaining high-value accounts, with experience owning and achieving quarter-over-quarter growth targets (both in case volume and revenue).
- Multi-site Implementation: Experience managing complex, multi-clinic, or multi-location implementations (such as DSOs or group practices) from initial setup through to full clinical activation.
- Proactive Client Management: Exceptional relationship-building skills across multiple channels (Email, WhatsApp, Phone), with a proactive approach to identifying account risk and preventing churn.
- Cross-Functional Coordination: Ability to serve as the single point of contact for VIP accounts, coordinating seamlessly with production, logistics, marketing, and compliance teams to resolve operational escalations.
- Ownership & Traits: High level of personal accountability, exceptional follow-through, and the organisational capacity to manage a demanding portfolio of high-value clients without dropping details.
EGjobank Analysis
Quick Role Summary
Opportunity as "Key Account Manager" at K Line Europe located in القاهرة on a Full-Time basis, suited for Senior Level candidates, within Marketing & Sales. Key details from listing: • Lead onboarding for all newly closed accounts, acting as primary contact from onboarding through to full activation. • Own technical implementation: portal…
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- Tailor your CV headline to match "Key Account Manager" and feature measurable achievements in the top third of your resume.
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