EBSS - Elite Business Solution Service
Key Account Manager
0 مشاهدة
0 متقدم
الوصف الوظيفي
- Lead onboarding for all newly closed accounts, acting as primary contact from onboarding through to full activation.
- Own technical implementation: portal setup, workflow mapping, CRM configuration oversight, and Titan software training.
- Provide a clinical framework for onboarding — streamlining the process using clinical knowledge to accelerate time-to-first-case and reduce friction for new accounts.
- Coordinate multi-clinic and multi-location rollouts for DSO and group-practice accounts, including individual onboarding calls and training per location.
- Retain full ownership of VIP/high-potential accounts indefinitely once they pass the revenue threshold — ensuring a smooth handover of smaller accounts to Customer Champions.
- Identify and support expansion opportunities — onboarding of additional clinics, practices, or locations within an existing account.
- Monitor account performance on an ongoing basis, proactively flagging risk (declining volumes, disengagement, unresolved issues) before it becomes churn.
- Act as the primary relationship owner for assigned accounts across email, WhatsApp, and calls — including regular proactive check-ins, not just reactive support.
- Serve as the internal escalation point for operational issues affecting VIP accounts: shipping disputes, contract and annex delays, marketing material handoffs, and production/logistics coordination.
- Bridge internal and external communication — translating account-specific technical, workflow, or portal customization needs between the customer and internal teams (production, marketing, logistics, compliance).
- Work closely with the Commercial Coordinator, directing day-to-day account monitoring and follow-up while retaining strategic ownership of the relationship.
- Account Retention & Growth
- Develop and execute inside-sales growth strategies to increase case volumes within existing accounts.
- Drive new business expansion and identify opportunities for further long term growth
- Continuously nurture, grow, and retain assigned accounts, with accountability for quarter-over-quarter account growth (case volume and revenue).
- Partner with BDM sales during the pre-threshold phase to ensure a seamless transition and shared understanding of account history, commitments, and pricing structure.
المتطلبات والشروط
- Experience: 5 – 7+ years of experience managing key accounts or customer success indental, medical devices, or a similar B2B healthcare/medical sector.
- Clinical & Technical Proficiency: Strong clinical or technical grounding sufficient to independently train dental practices, map workflows, configure CRMs, and support software onboarding (e.g., Titan software).
- Proven Portfolio Growth: A documented track record of expanding and retaining high-value accounts, with experience owning and achieving quarter-over-quarter growth targets (both in case volume and revenue).
- Multi-site Implementation: Experience managing complex, multi-clinic, or multi-location implementations (such as DSOs or group practices) from initial setup through to full clinical activation.
- Proactive Client Management: Exceptional relationship-building skills across multiple channels (Email, WhatsApp, Phone), with a proactive approach to identifying account risk and preventing churn.
- Cross-Functional Coordination: Ability to serve as the single point of contact for VIP accounts, coordinating seamlessly with production, logistics, marketing, and compliance teams to resolve operational escalations.
- Ownership & Traits: High level of personal accountability, exceptional follow-through, and the organisational capacity to manage a demanding portfolio of high-value clients without dropping details.
تحليل بنك الوظائف المصري
ملخص سريع قبل التقديم
فرصة عمل كـ«Key Account Manager» لدى K Line Europe في القاهرة بنظام دوام كامل، مناسبة لمستوى خبير، ضمن مجال تسويق ومبيعات. من أبرز ما ورد في الإعلان: • Lead onboarding for all newly closed accounts, acting as primary contact from onboarding through to full activation. • Own technical implementation: portal…
يحرّر فريق بنك الوظائف المصري ملخصاً ونصائح تقديم مخصّصة لكل إعلان لمساعدتك على التقديم باحتراف، مع الإبقاء على تفاصيل صاحب العمل كما نُشرت.
نصائح للتقديم على هذه الوظيفة
- طابق عنوان سيرتك الذاتية مع المسمى «Key Account Manager» واذكر إنجازات قابلة للقياس في أول ثلث الصفحة.
- خصّص فقرة الغلاف (أو رسالة التقديم) لـالقاهرة: لماذا تناسبك هذه المدينة/نمط العمل وما الذي تقدّمه للفريق.
- اذكر خبرة ميدانية أو مشاريع قريبة من مسؤوليات الإعلان، حتى لو كانت جزئية أو تطوعية.
- أبرز قيادة الفرق، الميزانيات، أو نسب النمو التي حققتها — الأرقام أهم من المسميات.
- بعد التقديم من حسابك على بنك الوظائف المصري، تابع حالة الطلب من لوحة التحكم وجهّز نفسك لمقابلة خلال أسبوع.
قائمة جاهزية التقديم
- سيرة ذاتية محدّثة بصيغة PDF واسم ملف واضح
- مواءمة المهارات مع متطلبات الإعلان
- جاهزية للعمل في القاهرة أو عن بُعد إن ذُكر
- أمثلة إنجاز (رقم، نسبة، أو مشروع) لذكرها في المقابلة
- حساب بنك الوظائف المصري جاهز للمتابعة
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