Senior Network Engineer

• We are a 12-person managed services provider (MSP) based in Southern California.

We're hiring one senior engineer to work with us remotely - full-time, long-term.

And we mean long-term: one of our engineers in India has been on the team for 18 years and has flown out to visit us more than once.

• THE ENVIRONMENT
• You'll work across ConnectWise (PSA) and Kaseya (RMM), Microsoft 365 and Azure, Active Directory / Entra ID, Windows Server, and firewalls (SonicWall / Fortinet), with a security stack that includes Huntress, Blackpoint, and Acronis.

You document everything in Hudu.

• SCHEDULE: 8:00 AM to 5:00 PM San Diego time (Pacific), Monday to Friday, long-term.
• PAY:
• $2,200 to $3,200 USD per month, based on real technical depth and English.

We pay at the top of that range for the right person and don't haggle over a few dollars with someone we intend to keep for a decade.

• A DAY IN THE LIFE
• This is not a guess.

It is what our senior engineer in San Diego actually does, and it is the seat you would fill:

• 8:00 AM - 15-minute stand-up on Microsoft Teams.

Who is stuck, what is on fire.

• Then the escalations: tickets that already defeated someone else, where the obvious fix did not work.
• Underneath them there is almost always a project moving - a Microsoft 365 or Entra ID migration, a server replacement, a new firewall, a client leaving an old domain.

You push it forward even on a busy day.

• Identity work constantly: Entra ID and Active Directory, conditional access, MFA that broke, onboarding and offboarding gone sideways.
• Networking: SonicWall, Sophos and Ubiquiti firewalls, dropped VPN tunnels, VLANs, DNS, switches.
• Servers: Windows Server, Hyper-V and VMware, Exchange, storage, backups that did not run.
• Security alerts to judge - real, or noise?

Both answers cost you if you get them wrong.

• Writing up what you learned in Hudu before closing it out.
• Occasionally something breaks after hours and you are the person who can fix it.
• No two days look the same.

If you want to do the same three tasks forever, this is the wrong job.

• WHAT WE RUN
• ConnectWise, Kaseya, Microsoft 365 and Entra ID, Windows Server 2016-2022, Active Directory, Exchange, Hyper-V and VMware, Sophos / SonicWall / Ubiquiti firewalls, L2 and L3 switching, VPNs, DNS, Synology NAS, Acronis, Dell servers and iDRAC, Windows 10 and 11, and Hudu.
• You will not know all of it.

You should know most of it and learn the rest fast

• ABOUT US
• Completely virtual, and we genuinely like each other.

Whoever we add has to fit that:Good vibesHard workingCustomer caringFriendlyOpen to suggestions, easy communicationMost of us really love music and chat about fun things on our Microsoft Teams boardWilling to share your technical opinion on how to fix somethingALSO IMPORTANTYou need genuinely reliable internet and computer, plus a real backup plan when power or internet goes out.You must be comfortable on camera and on the phone with American clients.

Your English must be very good - spoken, not just written.Log your time every day.

• Good vibes
• Hard working
• Customer caring
• Friendly
• Open to suggestions, easy communication
• Most of us really love music and chat about fun things on our Microsoft Teams board
• Willing to share your technical opinion on how to fix something
• ALSO IMPORTANT
• You need genuinely reliable internet and computer, plus a real backup plan when power or internet goes out.
• You must be comfortable on camera and on the phone with American clients.

Your English must be very good - spoken, not just written.

• Log your time every day.