CRM Quality auditor

CRM Quality Auditoris Responsible for conducting daily and periodic audits of CRM records, operational activities, service processes, and employee compliance to ensure accuracy, adherence to approved procedures, service standards, and CRM requirements.

The role identifies errors, non-compliance, service misconduct, and process gaps, and follows up on corrective action plans to ensure issues are resolved.Key of the Role:A)

Monitor and evaluate the effectiveness of operational workflows, ensuring compliance with company standards and best practices.B)

Conduct regular audits on processes, service delivery, and customer satisfaction metrics.c)

Identify gaps in procedures and recommend improvements to enhance efficiency and customer experience.D)

Develop and implement quality assurance policies, guidelines, and checklists.E)

Collaborate with department heads to ensure consistent adherence to quality protocols.F)

Analyze customer feedback and service reports to identify recurring issues and implement corrective actions.G)

Provide training and guidance to employees on using and keeping the data on CRMH)

Maintain detailed reports on audits, assessments, and quality improvement initiatives.I) ability to create, impalement and educate the correction plans needed.