Customer Service

Handle customer inquiriesProvide accurate information about projects and delivery schedules and follow up with customersCoordinate with departments to resolve customer requests and issuesHandle customer complaints professionally and ensure effective and timely resolutionSchedule and follow up on site visits and unit inspections when requiredMaintain a high level of customer satisfaction and service qualityPrepare daily, weekly, and monthly customer service reportsEscalate critical issues to management when needed and follow up on solutionsEnsure compliance with company policies and customer service standardsCollect customer feedback and report improvement suggestions to management

1–3 years in customer service within real estateBachelor’s degreeStrong communication and problem-solving skillsAbility to handle customer complaints professional