Customer Service / Real Estate

Emarcom Group Developments

📍 الجيزة دوام كامل 💼 خبير (٦-٨ سنوات) 🕐 منذ 1 يوم

👁️ 0 مشاهدة

📋 0 متقدم

الوصف الوظيفي

ResponsibilitiesClient Communication:Respond to inquiries via phone, email, and chat, ensuring a courteous and empathetic approach.Contract & Account Management:Handle contract preparation processes, process client payments, and track the status of accounts.Issue Resolution:Clarify customer complaints, identify the cause, and implement efficient solutions to ensure satisfaction.After-Sales Support:Guide clients through the customer lifecycle, providing project updates, expected delivery dates, and handover documentation.CRM & Reporting:Maintain accurate and detailed records of customer interactions, profile changes, and daily activity reports.
Client Communication:Respond to inquiries via phone, email, and chat, ensuring a courteous and empathetic approach.
Contract & Account Management:Handle contract preparation processes, process client payments, and track the status of accounts.
Issue Resolution:Clarify customer complaints, identify the cause, and implement efficient solutions to ensure satisfaction.
After-Sales Support:Guide clients through the customer lifecycle, providing project updates, expected delivery dates, and handover documentation.
CRM & Reporting:Maintain accurate and detailed records of customer interactions, profile changes, and daily activity reports.

المتطلبات والشروط

Required Skills:Customer Care:Demonstrated ability to provide exceptional care and build rapport.Customer Service:A passion for delivering world-class service and exceeding expectations.Customer Support:Proven expertise in resolving customer issues efficiently and effectively.Sales:Strong aptitude for identifying customer needs and driving successful sales outcomes.Communication:Outstanding verbal and written communication skills.Problem-Solving:A keen ability to analyze situations and provide practical solutions.Conflict Resolution:Skilled in de-escalating tense situations and achieving positive resolutions.Active Listening:Excellent ability to understand and respond to customer concerns.CRM Software:Familiarity with customer relationship management tools.Product Knowledge:Eagerness to learn and master product and service details.Time Management:Ability to prioritize tasks and manage a busy workload effectively.
Customer Care:Demonstrated ability to provide exceptional care and build rapport.
Customer Service:A passion for delivering world-class service and exceeding expectations.
Customer Support:Proven expertise in resolving customer issues efficiently and effectively.
Sales:Strong aptitude for identifying customer needs and driving successful sales outcomes.
Communication:Outstanding verbal and written communication skills.
Problem-Solving:A keen ability to analyze situations and provide practical solutions.
Conflict Resolution:Skilled in de-escalating tense situations and achieving positive resolutions.
Active Listening:Excellent ability to understand and respond to customer concerns.
CRM Software:Familiarity with customer relationship management tools.
Product Knowledge:Eagerness to learn and master product and service details.
Time Management:Ability to prioritize tasks and manage a busy workload effectively.
Experience Requirements:A minimum of3-7 years of experiencein real estate companiesIS A MUSTand as customer-facing role, demonstrating a solid history of success in customer service, support, or sales.
A minimum of3-7 years of experiencein real estate companiesIS A MUSTand as customer-facing role, demonstrating a solid history of success in customer service, support, or sales.

تحليل بنك الوظائف المصري

ملخص سريع قبل التقديم

فرصة عمل كـ«Customer Service / Real Estate» لدى Emarcom Group Developments في الجيزة بنظام دوام كامل، مناسبة لمستوى خبير، ضمن مجال تسويق ومبيعات. من أبرز ما ورد في الإعلان: • ResponsibilitiesClient Communication:Respond to inquiries via phone, email, and chat, ensuring a courteous and empathetic approach.Contract & Account…

يحرّر فريق بنك الوظائف المصري ملخصاً ونصائح تقديم مخصّصة لكل إعلان لمساعدتك على التقديم باحتراف، مع الإبقاء على تفاصيل صاحب العمل كما نُشرت.

نصائح للتقديم على هذه الوظيفة

طابق عنوان سيرتك الذاتية مع المسمى «Customer Service / Real Estate» واذكر إنجازات قابلة للقياس في أول ثلث الصفحة.
خصّص فقرة الغلاف (أو رسالة التقديم) لـالجيزة: لماذا تناسبك هذه المدينة/نمط العمل وما الذي تقدّمه للفريق.
اذكر خبرة ميدانية أو مشاريع قريبة من مسؤوليات الإعلان، حتى لو كانت جزئية أو تطوعية.
أبرز قيادة الفرق، الميزانيات، أو نسب النمو التي حققتها — الأرقام أهم من المسميات.
بعد التقديم من حسابك على بنك الوظائف المصري، تابع حالة الطلب من لوحة التحكم وجهّز نفسك لمقابلة خلال أسبوع.