Customer Support Associate

We are looking for a Technical/ Customer Support Specialists to join our team.

Their primary role will be to provide technical support to our customers using WhatsApp system, assisting them in resolving technical issues and ensuring the system's continued efficient operation.Duties and Responsibilities:Receiving technical support requests via WhatsApp, phone, and ticketing systems.Diagnosing technical problems and working to resolve them or escalating them to the development team when necessary.Following up with customers until the problem is fully resolved.Training customers on how to use the system and explaining new features.Setting up accounts and initial configurations for new customers.Testing new updates and ensuring they function correctly.Documenting recurring issues and suggesting solutions to improve the system.Monitoring the system's integration with payment services, printers, WhatsApp, and other related services.

Experience in technical support or customer service.Proficiency in computer and internet use.Ability to analyze problems and find solutions.

Quick solutions.

Excellent communication skills and professional customer service.

Familiarity with POS systems or restaurant management systems is preferred.

Ability to manage multiple orders simultaneously.