Customer Support Representative

We are seeking a detail-oriented and customer-focused Customer Service Representative to join Eviva Bathroom.

This role is responsible for managing customer inquiries, processing orders and replacements, and maintaining the health of our online marketplace accounts.

The ideal candidate is organized, responsive, and able to handle multiple tasks in a fast-paced environment.

Key ResponsibilitiesManage and respond to customer support tickets in a timely and professional mannerMonitor and maintain marketplace account health (e.g., order defect rates, response times, customer satisfaction)Respond to customer emails regarding orders, products, shipping, and returnsProcess customer orders, cancellations, and replacement requests accuratelyCoordinate with internal teams (warehouse, logistics, and sales) to resolve customer issuesTrack and follow up on open cases to ensure resolutionMaintain accurate customer records and documentation in internal systemsIdentify recurring issues and escalate when necessaryWork EnvironmentFast-paced, team-oriented environmentMay involve working with multiple systems and platforms simultaneously

Previous experience in customer service or e-commerce support preferredStrong written and verbal communication skillsHigh attention to detail and organizational skillsAbility to multitask and prioritize in a fast-paced environmentExperience with ticketing systems and online marketplaces (e.g., Amazon, Wayfair, Walmart) is a plusProficiency in Microsoft Office and/or CRM toolsPreferred SkillsProblem-solving mindset with a proactive approachFamiliarity with order processing and fulfillment workflowsAbility to handle difficult customer situations with professionalism